Infrastructure Support Specialist

Gardant Management Solutions; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

401(k) with employer match

Paid time off and wellness program

Employee stock ownership program (ESOP

Job summary

Gardant Management Solutions is seeking an Infrastructure Support Specialist to maintain and enhance core infrastructure across our Columbus region. You will monitor networks, servers, security controls, and backup strategies, collaborating with IT teams to ensure high availability and compliance.

The role requires hands-on experience, CCNA or similar, and a proactive approach to incident response, documentation, and continuous improvement within a growing multi-site environment.

Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• 3+ years hands-on experience in IT infrastructure support.
• Familiarity with security standards and compliance frameworks.

Responsibilities

• Monitors and supports performance of network (LAN/WAN, routing, firewalls, wireless), phone, nurse call alert, and other essential infrastructure systems.
• Designs and implements Ethernet/phone cabling design.
• Performs regular system checks and resolves issues to prevent downtime.
• Responds to infrastructure incidents, implements corrective actions, and follows escalation procedures.
• Installs, configures, and maintains infrastructure equipment and cabling to high quality standards.
• Applies patches, updates, and upgrades to infrastructure components in a timely manner.
• Implements and tests configuration and data backup strategies and disaster recovery procedures.
• Maintains accurate documentation of configurations, changes, and incident resolution.

Skills

IT infrastructure experience

IT security standards

Education

Bachelor's degree in Information Technology or related field

Tools

Cisco Meraki

Ubiquiti

VOIP systems

Networking hardware

Job description

Job Details

Job Location: Columbus, OH 43215

Salary Range: $65,000.00 - $85,000.00 Salary

Gardant is seeking an Infrastructure Support Specialist to support, maintain, and enhance the core infrastructure systems that power our Communities. This role is ideal for a hands-on IT professional who thrives in a collaborative environment and is committed to excellence, security, and service. This role will support the Columbus Ohio region.

Responsibilities

• Monitors and supports performance of network (LAN/WAN, routing, firewalls, wireless), phone, nurse call alert, and other essential infrastructure systems
• Designs and implements the Ethernet/phone cabling design
• Performs regular system checks and proactively resolve issues to prevent downtime
• Responds to infrastructure incidents, implement corrective actions, and follow proper escalation procedures
• Installs, configures, and maintains infrastructure equipment and cabling to meet high quality standards
• Applies patches, updates, and upgrades to infrastructure components in a timely manner
• Implements and tests configuration and data backup strategies and disaster recovery procedures
• Maintains accurate documentation of configurations, changes, and incident resolution
• Maintains detailed records of infrastructure configurations, incidents, and changes.
• Ensure that infrastructure complies with security policies and regulatory requirements while monitoring for security vulnerabilities
• Monitors systems for security vulnerabilities and implement protective measures
• Assists in infrastructure audits and security assessments, remaining current with evolving technologies and industry best practices

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience required
• 3+ years of hands-on experience in IT infrastructure support
• Familiarity with IT security standards and compliance frameworks
• Familiarity with Cisco Meraki, Ubiquiti, and other network infrastructure, analog and VOIP phone systems, and wiring standards for low voltage deployments
• Industry certifications such as CCNA, Security+, or CompTIA Network+ are a plus
• Occasional travel may be required - Must hold valid driver’s license in good driving record as determined by the insurance carrier

Benefits

• Comprehensive medical, dental, and vision benefit packages
• Employee Stock Ownership Program (ESOP)
• Employer-subsidized gym membership & wellness program
• EAP & Maven family planning program
• 401(k) with biweekly employer match
• Outside-In Employee Referral Program
• Intentional work-life balance supported with competitive Paid Time Off
• Self-service payroll & tools (PayCom)