Infrastructure Support & Onboarding Coordinator

Central Health; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Central Health in Austin, TX is seeking a Support Operations Specialist to provide essential administrative support across the Infrastructure department. The role coordinates onboarding, tracks operational data, and assists with work orders, FF&E, and space planning efforts across clinical and administrative sites.

You will help maintain SOPs, training materials, and internal communications, while collaborating with Facilities and vendors to ensure efficient service delivery and timely

Qualifications

• High School Diploma or equivalent; higher degree accepted.
• Minimum 1 year experience providing administrative or operational support in a professional setting.
• TX Driver's License required within 6 months.

Responsibilities

• Provide general administrative support, including scheduling, records management, and form tracking to assist Infrastructure team operations.
• Maintain and track operational data using logs, spreadsheets, and internal systems related to onboarding, support operations requests, equipment status, and departmental metrics.
• Coordinate new staff onboarding by scheduling systems orientation, organizing site walkthroughs, and ensuring access to tools, procedures, and documentation.
• Maintain departmental SOPs, training materials, and process documentation, ensuring consistency, clarity, and accessibility for team members.
• Draft and distribute internal communications, including department-wide updates, announcements, and meeting notes.
• Manage the Infrastructure Support Operations work order system, including entering, updating, and closing requests such as FF&E, furniture moves, and repair notifications, while coordinating with Facilities and vendors as needed.

Skills

Organizational skills

Communication skills

MS Office

SharePoint

Data tracking

Onboarding

Facilities coordination

Education

High School Diploma

Tools

SharePoint

Ticketing system

Work order software

Excel

MS Office Suite

Job description

Central Health in Austin, TX is seeking a Support Operations Specialist to provide essential administrative support across the Infrastructure department. The role coordinates onboarding, tracks operational data, and assists with work orders, FF&E, and space planning efforts across clinical and administrative sites.

You will help maintain SOPs, training materials, and internal communications, while collaborating with Facilities and vendors to ensure efficient service delivery and timely