Infrastructure Support Lead (MQ & Resilience)

JPMorgan Chase & Co.; Plano (TX); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health care coverage

On-site wellness centers

Retirement savings plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorgan Chase & Co. is seeking a Technology Support Lead in Infrastructure Platform to oversee production stability and performance. You will guide incident response, automation efforts, and resilience testing across global teams, with on-site focus in Plano, TX.

The role requires 5+ years in IT operations, strong MQ knowledge, and experience in large-scale environments, including cloud. Expect a 24x7 support model with defined shift patterns.

Qualifications

• 5+ years of IT experience troubleshooting and maintaining services.
• Experience in large-scale tech environments on-premises and cloud.

Responsibilities

• Lead operations for production services to ensure stability and performance.
• Operate IBM MQ across development, test, and production environments.
• Develop runbooks, automate toil, and drive post-incident learning.

Skills

IBM MQ administration

ITIL processes

Unix/Windows admin

Observability & monitoring

Problem solving

Strong communication

Multi-region coordination

Tools

IBM MQ

Monitoring tools

Job description

JPMorgan Chase & Co. is seeking a Technology Support Lead in Infrastructure Platform to oversee production stability and performance. You will guide incident response, automation efforts, and resilience testing across global teams, with on-site focus in Plano, TX.

The role requires 5+ years in IT operations, strong MQ knowledge, and experience in large-scale environments, including cloud. Expect a 24x7 support model with defined shift patterns.