Infrastructure Support Engineer - Windows, Azure & Office 365

FIT Technologies; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Long-term disability

Paid time off

9 paid holidays

Paid military leave

Paid parental leave

Employee Stock Ownership Plan (ESOP)

401(k) with company match

Dependent Care FSA

Job summary

FIT Technologies, headquartered in Cleveland, OH, seeks an Infrastructure Support Engineer to ensure the stability and integrity of voice, data, video, and wireless network services. You will install, configure, maintain, support, and optimize infrastructure hardware, software, and links across on‑premises and cloud environments.

The role emphasizes experience with Windows Server environments, Active Directory, Azure AD/Intune, Exchange/Office 365, and IP networking, with a focus on proactive

Qualifications

• Experience with Windows Servers and Active Directory.
• Experience with AzureAD and Intune/Endpoint Manager.
• Experience with on-premises Exchange and Office 365.
• Experience working in a technical support environment.
• Understanding and familiarity with IT policies and procedures.
• Experience with cloud-based services, specifically Azure and Office 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Ability to analyze, implement & support fixes/resolutions.
• Ability to interface with all levels of the organization (technical and non-technical).
• Self-motivated and ability to work independently with minimal supervision.
• Certifications such as A+, MCP, Network+, CCNA and/or MCSE desirable.
• VMware experience is desirable.

Responsibilities

• Supporting various client environments remotely and occasionally onsite.
• Processing a ticket and SLA driven workload.
• Supporting and maintaining various Microsoft 365 tenants.
• Supporting and maintaining on-premises and cloud-based environments.

Skills

Windows Server

Active Directory

Azure AD / Intune

Exchange / Office 365

IT support experience

LAN/WAN troubleshooting

Cloud services

SLA-driven support

Independent work

Communication skills

Education

A+, MCP, Network+, CCNA and MCSE certifications desirable

Tools

VMware

Job description

FIT Technologies, headquartered in Cleveland, OH, seeks an Infrastructure Support Engineer to ensure the stability and integrity of voice, data, video, and wireless network services. You will install, configure, maintain, support, and optimize infrastructure hardware, software, and links across on‑premises and cloud environments.

The role emphasizes experience with Windows Server environments, Active Directory, Azure AD/Intune, Exchange/Office 365, and IP networking, with a focus on proactive