Infrastructure Support Engineer

FIT Technologies; Cleveland (OH); Presencial; USD 70 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental insurance

Vision insurance

Employer-paid life insurance

Long-term disability

Paid time off

9 paid holidays

Paid military leave

Paid parental leave

Employee Stock Ownership Plan (ESOP)

401(k) with company match

Dependent Care FSA

Resumo da oferta

FIT Technologies, headquartered in Cleveland, OH, seeks an Infrastructure Support Engineer to ensure the stability and integrity of voice, data, video, and wireless network services. You will install, configure, maintain, support, and optimize infrastructure hardware, software, and links across on‑premises and cloud environments.

The role emphasizes experience with Windows Server environments, Active Directory, Azure AD/Intune, Exchange/Office 365, and IP networking, with a focus on proactive

Qualificações

• Experience with Windows Servers and Active Directory.
• Experience with AzureAD and Intune/Endpoint Manager.
• Experience with on-premises Exchange and Office 365.
• Experience working in a technical support environment.
• Understanding and familiarity with IT policies and procedures.
• Experience with cloud-based services, specifically Azure and Office 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Ability to analyze, implement & support fixes/resolutions.
• Ability to interface with all levels of the organization (technical and non-technical).
• Self-motivated and ability to work independently with minimal supervision.
• Certifications such as A+, MCP, Network+, CCNA and/or MCSE desirable.
• VMware experience is desirable.

Responsabilidades

• Supporting various client environments remotely and occasionally onsite.
• Processing a ticket and SLA driven workload.
• Supporting and maintaining various Microsoft 365 tenants.
• Supporting and maintaining on-premises and cloud-based environments.

Conhecimentos

Windows Server

Active Directory

Azure AD / Intune

Exchange / Office 365

IT support experience

LAN/WAN troubleshooting

Cloud services

SLA-driven support

Independent work

Communication skills

Formação académica

A+, MCP, Network+, CCNA and MCSE certifications desirable

Ferramentas

VMware

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

170 - Infrastructure Full Time Professional Cleveland, OH, US

2 days ago Requisition ID: 1192

Salary Range: $70,000.00 To $90,000.00 Annually

Summary

The Infrastructure Support Engineer ensures the stability and integrity of voice, data, video, and wireless network services. This position requires the skills to install, configure, maintain, support, and optimize all infrastructure hardware, software, and communication links. In addition, the Infrastructure Support Engineer will participate in the installation, monitoring, maintenance, support, and optimization of Windows server environments, both on-premises and cloud-hosted.

Key Responsibilities

• Supporting various client environments remotely and occasionally onsite.
• Processing a ticket and SLA driven workload.
• Supporting and maintaining various Microsoft 365 tenants.
• Supporting and maintaining on-premises and cloud-based environments.

Required Qualifications

• Experience with Windows Servers and Active Directory.
• Experience with AzureAD and Intune/Endpoint Manager.
• Experience with on-premises Exchange and Office 365.
• Experience working in a technical support environment.
• Understanding and familiarity with IT policies and procedures.
• Experience with cloud-based services, specifically Azure and Office 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Ability to analyze, implement & support fixes/resolutions.
• Ability to interface with all levels of the organization (technical and non-technical).
• Self-motivated and ability to work independently with minimal supervision.
• A+, MCP, Network+, CCNA and/or MCSE certifications are desirable.
• VMWare experience is desirable.

Working Conditions + Physical Requirements

This position primarily operates in a professional office environment and requires prolonged periods of sitting, extensive computer use, and regular operation of standard office equipment. The role may require occasional evening or weekend work based on business needs. Participation in a prescheduled on-call rotation is a required component of this position. Work schedules may occasionally extend beyond 40 hours per week to support operational requirements.

Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with more than 126 staff supporting clients through Ohio and in metropolitan areas across 10+ states.

FIT Technologies offers a comprehensive benefits package, including:

• Health, dental, vision, and voluntary life insurance
• Company-paid life insurance and long-term disability
• Paid time off and 9 paid holidays
• Paid military leave
• Paid parental leave
• Employee Stock Ownership Plan (ESOP)
• 401(k) with company match
• Dependent Care FSA

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco or vape users.

FIT Technologies is an equal opportunity employer and welcomes diversity in our workforce. We do not discriminate – and take active steps to prevent discrimination – in employment, recruitment, compensation, promotion, termination, or any other employment practice on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran status, sexual orientation, gender identity, or gender expression.