IT Identity & Access Support Specialist (Hybrid)

University of Illinois Foundation; Champaign (IL); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

LEED-certified building

On-site wellness center

Café with healthy dining options

Generous vacation time (24 days)

Pension benefits

Job summary

University of Illinois Foundation is seeking an IT Support Administrator to serve as a primary IT support contact for staff, managing identities and access across Foundation, University, and cloud-based systems. The role includes responsible for backup support in workstation deployment and AV systems.

The position emphasizes strong customer service, Windows expertise, and collaboration with IT Operations and campus technology teams, with a hybrid work schedule offering up to 2 days remote.

Qualifications

• Two years of IT experience or an associate’s degree substituting for one year, or a bachelor’s degree substituting for two years.
• Strong customer service orientation with excellent verbal, written, and interpersonal communication skills.
• Hands-on knowledge of Microsoft Windows environments, including installation, configuration, and troubleshooting.
• Demonstrated analytical and problem-solving skills with ability to work independently and as part of a team.

Responsibilities

• Provisions and manage user accounts and access controls across Foundation, University, and cloud-based systems, including Active Directory/Azure AD administration.
• Conducts regular access audits and processes new access requests and terminations.
• Serves as primary liaison for identity and access management and documents IAM procedures.
• Provides Tier 1/2 technical support and tracks tickets in the Foundation's ticketing system.
• Coordinates IT onboarding and orientation for new employees and supports university telephone systems.
• Backups for end-user devices deployment, network file services, cloud storage, and collaboration platforms.
• Backups for audiovisual equipment and conference-room technologies, with occasional travel to remote offices.
• Assists with recruitment, training, and supervision of IT student employees.

Skills

Identity management

Active Directory/Azure AD

Windows support

IT security administration

Customer service

Ticketing systems

Collaboration tools

Education

Associate degree

Bachelor’s degree

Tools

Active Directory

Azure AD

Pinnacle

AITS-supported systems

Banner

OnBase

Microsoft Teams

Job description

University of Illinois Foundation is seeking an IT Support Administrator to serve as a primary IT support contact for staff, managing identities and access across Foundation, University, and cloud-based systems. The role includes responsible for backup support in workstation deployment and AV systems.

The position emphasizes strong customer service, Windows expertise, and collaboration with IT Operations and campus technology teams, with a hybrid work schedule offering up to 2 days remote.