Infrastructure Specialist 2

Ohio Department of Youth Services; Highland Hills (OH); On-site; USD 52,000 - 76,000; Full time

Job summary

The Ohio Department of Youth Services is seeking an experienced Infrastructure Specialist 2 to join the Division of Information Technology Services. This role delivers high-quality technical support to juvenile correctional facilities, regional offices, and the central office, ensuring stable, secure, and efficient operations.

Responsibilities include infrastructure installation, configuration, troubleshooting, and security management.

Qualifications

• 48 mos. combined work experience in any combination of installing, monitoring/maintaining, configuring, upgrading, or administering multiple technology domains.
• Includes 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
• Equivalent of minimum class qualifications for employment noted above.

Responsibilities

• Install, configure, maintain, upgrade, and administer hardware and software across multiple technology domains.
• Diagnose, analyze, and resolve technical issues for end users with timely, effective resolution.
• Interface with other platforms from hardware and software perspectives and maintain documentation.

Skills

Analyzation

Critical Thinking

Flexibility

Problem Solving

Information Technology

Tools

Endpoint Customer Support

Job description

Work Location: Cuyahoga Hills Juvenile Correctional Facility, 4321 Green Rd., Highland Hills, Ohio 44128. Travel to other DYS sites is required.

The Opportunity:

We are seeking an experienced Infrastructure Specialist 2 to join our Division of Information Technology Services. This role provides high-quality technical support to our Juvenile Correctional Facilities, Regional Parole Offices, and Central Office, ensuring stable, secure, and efficient operations.

Core Responsibilities

Technical Support and Troubleshooting

• Install, configure, maintain, upgrade, and administer hardware and software across multiple technology domains
• Diagnose, analyze, and resolve technical issues for end users, ensuring timely and effective resolution
• Interface with other platforms from hardware and software perspectives
• Create, organize, and maintain technical documentation, ensuring thorough and accurate records

Security and Access Management

• Review and monitor enterprise security systems, responding promptly to alarms and alerts in alignment with agency policies and procedures
• Maintain, update, and manage user access controls and security tools, including patch management and assisting with third-party patching
• Provide system owners and IT staff with effective vulnerability mitigation strategies, metrics, and corrective recommendations to reduce technical and business risk

48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of associate core program in computer science or information systems; and 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or completion of undergraduate core program in computer science or information systems; and 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.

Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Information Technology

Organization Youth Services - Central Office

Agency Contact Name and Information [e-mail]

Unposting Date Oct 4, 2026, 11:59:00 PM

Work Location Cuyahoga Juvenile Correctional

Primary Location United States of America-OHIO-Cuyahoga County-Highland Hills

Compensation $38.01 - $55.80 per hour

Schedule Full-time

Work Hours M-F

Classified Indicator Classified

Union OCSEA

Professional Skills Analyzation, Critical Thinking, Flexibility, Problem Solving

Primary Technology Endpoint Customer Support

Agency Overview

JOIN OUR TEAM!

We are transforming and saving lives at DYS!

A safer Ohio: one youth, one family and one community at a time.

About Us… The Ohio Department of Youth Services strives to save and transform the lives of youth throughout the state of Ohio. Our employees work together to support youth and empower families and communities. In addition to our three juvenile corrections facilities, we support more than 600 community programs reaching more than 90,000 youth across the state.

Our Guiding Principles…

• Demonstrate staff are our greatest resource
• Treat everyone with respect
• Cultivate a trauma responsive environment for staff and youth to thrive
• Provide the best support and services for youth and families
• Advance our culture of inclusion through understanding and appreciating staff and youth differences
• Commit to and encourage collaboration and continuous improvement to produce better outcomes for those we serve
• Celebrate collective successes and support one another through opportunities to improve

To learn more about DYS, please visit our website by clicking here .