Infrastructure Services Manager

CLS Group; Woodbridge Township (NJ); Hybrid; USD 130,000 - 135,000; Full time

Job summary

CLS Group is seeking an IT Service Manager for its Iselin, NJ location. The role focuses on managing IT services, vendor relationships, and ensuring compliance across ITIL processes. With a strong emphasis on service performance and stakeholder communication, candidates with relevant experience in financial services are encouraged to apply. CLS offers a competitive salary, hybrid work options, and a commitment to fostering an inclusive workplace culture.

Benefits

401(k) match from CLS

Generous parental leave policies

Wellbeing and mental health support

Monthly ‘Heads Down Days’ with no meetings

Private medical insurance and dental coverage

Qualifications

• Experience with IT Service Management in Financial Services.
• Ability to manage high availability IT infrastructure.
• Strong experience with ITIL processes.

Responsibilities

• Oversight of standard processes across the ITIL lifecycle.
• Direct vendor management for key service providers.
• Perform Critical Incident management and compliance oversight.

Skills

Vendor Management

Incident Management

Service Management

Communication Skills

Education

Bachelor’s degree or equivalent

ITIL certification

Job description

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This range is provided by CLS Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $135,000.00/yr

Direct message the job poster from CLS Group

CLS is the trusted party at the centre of the global FX ecosystem. Utilized by thousands of counterparties, CLS makes FX safer, smoother and more cost effective. Trillions of dollars’ worth of currency flows through our systems each day.

Created by the market for the market, our unrivalled global settlement infrastructure reduces systemic risk and provides standardization for participants in many of the world’s most actively traded currencies. We deliver huge efficiencies and savings for our clients: in fact, our approach to multilateral netting shrinks funding requirements by over 96% on average, so clients can put their capital and resources to better use.

CLS products are designed to enable clients to manage risk most effectively across the full FX lifecycle – whether through more efficient processing tools or market intelligence derived from the largest single source of FX executed data available to the market.

Our ambition to make a positive difference starts with our people. Our values – Protect, Improve, Grow – underpin everything that we do at CLS and define and shape a supportive and inclusive working environment in which everyone is encouraged to be open and forward-thinking.

Job information:

• Functional title - IT Service Manager
• Department - Infrastructure
• Location - Iselin, NJ hybrid
• Expected full-time salary range between $ 130,000- $135,000 + variable compensation + 401(k) match + benefits.

What you will be doing:

• Take responsibility for standard processes across the stages of the ITIL lifecycle which provide effective governance for the IT services
• Engage across the Technology organization to ensure all teams drive appropriate support for live and test services
• Perform direct vendor management for key managed service providers, tracking performance against SLAs and delivery
• Develop an interlock process for CLS resilient service
• Chair meetings to coordinate testing activities on the service
• Coordinate multiple activities across the change schedule
• Evaluate service changes across multiple services to synchronize activities
• Provide Service Management oversight for new business services supporting the CLS Corporate strategy
• Participate in project working groups to ensure delivery into service readiness
• Drive the Service Acceptance process in support of the delivery of changes into live service in collaboration with the Project Framework
• Provide input and support for audit and regulatory engagements
• Provide 24/7 on-call escalation cover on a rotational shift basis
• Perform Critical Incident chair role, managing vendors and teams in the event of major incidents
• Provide clear detailed updates to senior stakeholders during major incidents
• Ensure compliance with SLAs and OLAs to drive efficiency within the organization and overall performance of the service
• Develop, collate and produce metrics that measure service performance and provide management reports

What we’re looking for:

• Prior IT Service Management experience across business-critical Production services to the Financial Services industry
• Experience of managing a highly resilient / high availability IT infrastructure / capability
• Experience of defining, promoting and maintaining ITIL Service Management processes
• Ability to collaborate highly effectively across Technological functions and multiple business areas
• Ability to comprehend complex technical issues and provide a business overview to support customer understanding of issues and resolution
• Proven track record in managing the recovery of complex technical issues
• Experience of providing education to technical users for ITIL process execution
• Experience of managing Vendors and Strategic Partners
• Experience in creating and updating process documentation
• Experience in performing a technical role in a mixed/automated operating system environment
• Knowledge of Banking Systems including SWIFT and related messaging standards
• Strong oral and written communication skills
• ITIL certification
• Bachelor’s degree or equivalent

Our commitment to employees:

At CLS, we celebrate diversity and consider this to be one of our strongest assets. We are committed to fostering an environment in which everyone feels comfortable to be who they are, and inclusion is valued. All employees have access to our inclusive benefits, including:

• Holiday - UK/Asia: 25 holiday days and 3 ‘life days’ (in addition to bank holidays). US: 23 holiday days.
• 2 paid volunteer days so that you can actively support causes within your community that are important to you.
• Generous parental leave policies to ensure you can enjoy valuable time with your family.
• Parental transition coaching programmes and support services.
• Wellbeing and mental health support resources to ensure you are looking after yourself, and able to support others.
• Affinity Groups (including our Women’s Forum, Black Employee Network and Pride Network) in support of our organisational commitment to embrace and always be learning more about DE&I.
• Hybrid working to promote a healthy work/life balance, enabling employees to work collaboratively in the office when needed and work from home when they don’t.
• Active support of flexible working for all employees where possible.
• Monthly ‘Heads Down Days’ with no meetings across the whole company.
• Generous non-contributory pension provision for UK/Asia employees, and 401K match from CLS for US employees.
• Private medical insurance and dental coverage.
• Social events that give you opportunities to meet new people and broaden your network across the organisation.
• Discounts and savings and cashback across a wide range of categories including health and retail for UK employees.
• Discounted Gym membership – Complete Body Gym Discount/Sweat equity program for US employees.
• All employees have access to Discover – our comprehensive learning platform with 1000+ courses from LinkedIn Learning.
• Access to frequent development sessions on a number of topics to help you be successful and develop your career at CLS.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Financial Services, Banking, and Investment Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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