Infrastructure Services Lead — Operations & Incident Expert

Northwell Health; Melville (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

Northwell Health is seeking a senior Infrastructure Operations Manager to lead the day-to-day staff and activities within the Infrastructure Services group. You will coordinate with network, database, applications support, security and vendors to ensure reliable operations across clinical and administrative systems.

You will design monitoring and maintenance procedures, guide outages and incidents, and develop capacity plans to support major health system projects and upgrades.

Qualifications

• Bachelor's Degree required or equivalent combination of education and related experience.
• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

Responsibilities

• Provides leadership to Infrastructure Services team members and supervisors by communicating and guiding toward achieving department objectives.
• Manages budget expenditures for small teams or projects.
• Develops, communicates, and builds consensus for goals in alignment with the health system.
• Selects, develops, manages and evaluates direct reports; ensures performance appraisals are completed in a timely fashion.
• Collaborates with applications, infrastructure and security teams as lead technical advisor in providing expertise and oversight for enterprise system architecture, integration, compatibility and customization, as well as design development and the health system implementation, for assigned technology platform.
• Guides direct reports to work with applications and vendor teams to understand infrastructure capacity and environment requirements.
• Reviews existing systems infrastructure and provides input to design and engineering for improvement in stability and detection of events.
• Collaborates with the Project Management Office (PMO) to deliver projects on time and within budget; develops infrastructure capacity and deployment schedules to accommodate planned health system upgrades and projects.
• Develops and oversees testing strategies, testing, troubleshooting and validation strategies for operational systems, applications and components.
• Reviews change management requests including configuration, service packages, emergency changes and upgrades for critical clinical systems.
• Reviews and approves production turnover from engineering and vendors for new and upgraded applications and systems.
• Manages the development of processes and procedures for technical team members with focus on development of SOP’s for Operations Center (OC).
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act.

Education

Bachelor's Degree

Leadership / Management Experience

Job description

Northwell Health is seeking a senior Infrastructure Operations Manager to lead the day-to-day staff and activities within the Infrastructure Services group. You will coordinate with network, database, applications support, security and vendors to ensure reliable operations across clinical and administrative systems.

You will design monitoring and maintenance procedures, guide outages and incidents, and develop capacity plans to support major health system projects and upgrades.