Infrastructure Product Manager / Technical Program Manager

HTC Global Services; Dearborn (MI); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Job summary

HTC Global Services is seeking an Infrastructure Product Manager / Technical Program Manager to support platform transformation and lead delivery of strategic initiatives. You will own value streams, guide platforms, resolve impediments, manage risks, and drive planning, roadmaps, and demand planning across large, cross-functional teams.

The role requires strong collaboration with platform teams, effective stakeholder communication, and experience in Agile environments.

Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, or related field or equivalent experience.
• 8+ years of progressive work-related experience across multiple disciplines, technologies, or processes.
• 5+ years of project management experience with large-scale IT projects, including software development and infrastructure implementations.
• Experience in Product Management, Portfolio Management, and Program Management.
• Experience as Release Train Engineer, Product Manager, Platform Engineer, DevOps Engineer, or similar roles.
• Efficient use of Jira and Microsoft 365.
• Strong knowledge of software development and IT infrastructure in Agile environments.
• Excellent verbal and written communication for clients, vendors, and leadership.
• Experience working with global teams in technology environments.
• Broad execution and leadership skills.
• Ability to balance concurrent assignments.

Responsibilities

• Manage end-to-end projects with detailed timing plans, execution, tracking, and risk resolution.
• Collaborate with platform teams to prioritize features for PI Planning cycles.
• Coordinate with stakeholders during feature definition and delivery.
• Drive mitigation of cross-team impediments.
• Participate in demand planning and customer research.
• Gather requirements from external teams and collaborate with technical leads.
• Own customer value aspects of the roadmap and align with portfolio vision.
• Facilitate PI Planning and provide status reporting.
• Manage upstream and downstream dependencies.
• Drive delivery improvements using feedback and metrics.

Skills

Project management

Agile methodologies

Stakeholder management

Cross-functional leadership

Jira

Microsoft 365

Risk management

Communication

Education

Bachelor's degree in Business/CS/Engineering

Master's degree (preferred)

Tools

Jira

Microsoft 365

Job description

Job Description

Infrastructure Product Manager / Technical Program Manager

Job Description

Infrastructure Product Manager / Technical Program Manager

Overview / Summary

We are seeking an Infrastructure Product Manager to support platform transformation initiatives and lead delivery of organizational objectives. This role will own value streams and projects, support portfolio operations, and guide platforms to successful outcomes in large, cross-functional environments. The position is responsible for resolving impediments, managing risks, ensuring value delivery, and supporting planning, customer value roadmaps, PI Planning, reporting, and demand planning. The role requires a proactive, collaborative professional who can effectively manage complex technology initiatives and work across multiple teams and stakeholders.

Key Responsibilities

• Manage projects through the end-to-end project lifecycle, including detailed timing plans, execution, progress tracking, issue and risk resolution, cross-functional dependency management, stakeholder management, and status reporting.
• Collaborate with platform teams to prioritize features for upcoming PI Planning cycles.
• Facilitate communication and coordination with stakeholders and customers during feature definition and delivery.
• Drive mitigation of cross-team impediments.
• Participate in demand planning and customer research.
• Interface with external teams, gather requirements, and collaborate with technical leads as needed.
• Own customer value aspects of the roadmap and align the roadmap with the portfolio vision.
• Facilitate PI Planning and provide status reporting.
• Understand, visualize, and manage upstream and downstream dependencies.
• Drive delivery and continuous improvement by using feedback and metrics, including quality and delivery rates, to identify opportunities for improvement.
• Support service-to-platform transformation initiatives, including leadership training sessions and product coaching.

Required Qualifications

• Bachelor’s degree in Business Administration, Computer Science, Computer Engineering, or a related field, or a combination of education and equivalent work experience.
• 8+ years of progressive work-related experience with demonstrated proficiency across multiple disciplines, technologies, or processes.
• 5+ years of project management experience managing large-scale, complex IT projects, including software development and infrastructure implementations, from end to end.
• Experience in Product Management, Portfolio Management, and Program Management.
• Experience as a Release Train Engineer, Product Manager, Platform Engineer, DevOps Engineer, or in a similar role.
• Efficient use of Jira and Microsoft 365.
• Strong knowledge and experience in software development and IT infrastructure implementations in an Agile environment.
• Demonstrated effective verbal and written communication skills for providing and explaining technical and project-related information to clients, vendors, senior management, and staff.
• Experience working with global teams in a technology environment.
• Broad execution management and leadership skills.
• Proven ability to balance concurrent assignments.

Preferred Qualifications

• Experience with Agile Software Development.
• Master’s degree in Business Administration, Computer Science, Computer Engineering, or a related field.
• PMP and/or SAFe certifications.
• Experience as a Product Manager or Product Owner for infrastructure technology products, including Network, Platform Engineering, Google Cloud, Monitoring, Container as a Service, or Security Products such as SIEM, SOAR, IAM, and XDR.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.