Technical Program & Project Management Specialist – SAP

HTC Global Services; Dearborn (MI); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Group Health (Medical, Dental, Vision)

401(k) matching

Paid Time Off

Professional Development opportunities

Wellness programs

Job summary

HTC Global Services is seeking an experienced SAP Program Manager to lead planning, execution, and delivery of SAP implementations, upgrades, and support projects. The role emphasizes hands-on JIRA use for agile tracking, sprint planning, and cross-functional collaboration.

The ideal candidate combines SAP program management with agile delivery practices, ensuring transparency, accountability, and timely delivery across multiple workstreams.

Qualifications

• Bachelor's degree in IT/CS/Business or related field.
• 3+ years of experience managing SAP projects in a PM capacity (implementation, upgrade, or support).
• 6 years of IT experience.
• 3 years of program management experience.
• Expert-level, daily hands-on experience with JIRA, including board configuration, workflow automation, JQL queries, dashboard creation, and Confluence integration.
• Strong knowledge of Agile/Scrum and Waterfall/hybrid project delivery frameworks.
• Excellent stakeholder management, communication, and presentation skills.
• Proven ability to manage multiple concurrent projects and competing priorities.

Responsibilities

• Lead SAP program management across multiple workstreams including end-to-end delivery of implementations, upgrades, and rollouts.
• Manage epics, sub-epics, features, user stories, tasks, and subtasks in JIRA.
• Monitor risks, issues, dependencies, and RAID logs; drive resolution and governance forums.
• Support PI planning and related logistics, sessions, and workshops.
• Coordinate integration points between SAP ERP modules and legacy or third-party systems.

Skills

Stakeholder management

Communication

Project management

Agile/Scrum

Education

Bachelor's degree in IT/CS/Business

Tools

JIRA

Confluence

Power BI

Power Automate

JIRA Align

JIRA Service Management

ServiceNow

Job description

Job Description

Technical Program & Project Management Specialist – SAP

Overview / Summary

We are seeking an experienced and highly organized SAP Project Manager to lead the planning, execution, and delivery of SAP implementation, upgrade, and support projects. The ideal candidate combines strong SAP program and project management expertise with hands‑on proficiency in JIRA for agile project tracking, sprint planning, and cross‑functional collaboration.

This role requires a professional who can work effectively across structured SAP methodologies and agile delivery practices while ensuring transparency, accountability, and timely delivery across multiple workstreams.

Key Responsibilities

• Support governance activities for large-scale SAP S/4HANA programs.
• Lead tactical activities and support overall strategic program objectives.
• Manage epics, sub-epics, features, user stories, tasks, and subtasks in JIRA.
• Continuously assess issues, risks, and opportunities and assist with resolution.
• Track scope changes and manage change control processes to prevent scope creep.
• Manage program‑level change requests, risks, assumptions, issues, and decisions (CRAID) logs.
• Support the gathering and review of metrics for major releases and production releases.
• Support quarterly Program Increment (PI) planning and facilitate related logistics, breakout sessions, presentations, and workshops.
• Support and manage integration points between SAP ERP modules and legacy or third‑party systems.
• Prepare product teams for Program Increment (PI) planning events.
• Consolidate iteration reviews into broader program‑level reviews and retrospectives.
• Coordinate and ensure product teams are progressing against scope, timelines, and release management objectives.
• Coordinate release activities including cutover, testing cycles, training programs, and data readiness.
• Support resolution of dependencies with product managers and relevant teams.
• Remove blockers and impediments by ensuring issues are brought to appropriate governance forums.
• Facilitate lessons learned and transition projects to steady‑state support and operations.
• Lead end‑to‑end management of SAP projects, including implementations, upgrades, rollouts, support enhancements, S/4HANA migrations, module deployments, and integration initiatives.
• Develop and maintain comprehensive project plans, timelines, resource allocations, budgets, and risk registers.
• Own and administer JIRA boards for project activities, including board configuration, workflows, dashboards, custom fields, backlogs, epics, user stories, tasks, and subtasks.
• Manage project governance activities, including status reporting, steering committee updates, RAID logs, and change management processes.
• Drive continuous improvement of project management practices, JIRA usage standards, and reporting templates.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
• 3+ years of experience managing SAP projects in a project management capacity, including implementation, upgrade, or support projects.
• 6 years of IT experience.
• 3 years of program management experience.
• Expert‑level, daily hands‑on experience with JIRA, including board configuration, workflow automation, JQL queries, dashboard creation, and integration with Confluence.
• Strong knowledge of Agile/Scrum and Waterfall/hybrid project delivery frameworks.
• Excellent stakeholder management, communication, and presentation skills.
• Proven ability to manage multiple concurrent projects and competing priorities.

Preferred Qualifications

• PMP, PMI‑ACP, CSM (Certified Scrum Master), or SAFe certification.
• SAP Activate or SAP certification in a relevant module.
• Experience with Power BI, Power Automate, JIRA Align, JIRA Service Management, or other Atlassian tools such as Confluence.
• Experience with ITSM/change management tools such as ServiceNow.
• Experience in the automotive or manufacturing industry.

Key Attributes

• Detail‑oriented with a focus on clean, well‑organized JIRA boards and traceable project artifacts.
• Data‑driven approach to decision‑making and project status reporting.
• Strong servant‑leadership mindset with the ability to motivate cross‑functional, matrixed teams.
• Comfortable operating in fast‑paced, evolving enterprise environments.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include:

• Group Health (Medical, Dental, and Vision)
• Paid Time Off
• Paid Holidays
• 401(k) matching
• Group Life and Disability insurance
• Professional Development opportunities
• Wellness programs
• A variety of other perks

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.