Infrastructure Operations & Patch Analyst II

Computer Task

Buffalo (NY)

On-site

USD 70,000 - 100,000

Full time

2 days ago

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Job summary

CTG, a Cegeka company, seeks an Infrastructure Analyst II for a Buffalo, NY engagement. You will coordinate patch management with application teams, respond to escalations, perform system maintenance, and document change schedules per SOPs to minimize operational risk.

The ideal candidate has 4+ years in IT infrastructure, strong troubleshooting, and experience with ITSM tools like ServiceNow or Jira. Excellent communication and a customer-focused mindset are required.

Qualifications

Minimum of 4 years of combined higher education and/or relevant work experience.
Experience in an IT infrastructure or operations environment.
Experience with change scheduling tools and ITSM platforms such as ServiceNow or Jira.
Strong troubleshooting, problem-solving, and organizational skills.
Ability to read, understand, and apply technical information.
Proven written and verbal communication skills, including status updates to management.
Strong customer focus with the ability to manage multiple priorities and demands.
Detail-oriented with strong documentation and coordination skills.

Responsibilities

Coordinate between patch management and application teams to communicate patching requirements, schedules, and deployment plans.
Respond to and resolve help desk escalations and technical incidents by analyzing, troubleshooting, and isolating issues.
Perform system maintenance activities, including patching, health checks, OS updates, change validation, and configuration management per SOPs.
Maintain accurate documentation for change schedules, patch deployments, maintenance activities, and related procedures.
Facilitate meetings, coordinate technical discussions, and provide timely status updates to technical teams and management.
Use basic diagnostic tools to troubleshoot system issues and research solutions for anomalies; escalate complex issues to senior staff as needed.
Complete master work orders, request-based tasks, and other assigned infrastructure activities.
Participate in team projects and provide coaching and guidance to less experienced staff.
Identify opportunities to improve procedures and operational efficiency and document approved process changes.
Complete scheduled evening responsibilities and other related duties as assigned.
Adhere to organizational risk, regulatory, audit, security, and internal control standards and escalate identified risks appropriately.
Promote a customer-focused environment that supports diversity and reflects the organization’s values.