Infrastructure Operations Engineer — Data Center Reliability

Nscale; Town of Norway (WI); On-site; USD 82,552 - 123,828; Full time

Job summary

Nscale is seeking an Infrastructure Operations Engineer to ensure the efficiency, reliability, and scalability of our data centre infrastructure. This role is based out of Sauda, Rogaland, with collaboration across multiple Nscale data centres.

You will work with cross-functional teams on infrastructure projects, capacity planning, and customer support, delivering high-impact operational improvements and reliable service.

Qualifications

• 4+ years of experience in data centre environments.
• Expertise in server administration, virtualization, and networking protocols.
• Experience with automation tools such as Ansible, PowerShell, or Python.
• Hands-on server experience within a tech organisation.
• Strong problem-solving and analytical skills.
• Advanced technical certifications.
• Ability to make decisions on complex topics in ambiguous, results-driven environments.
• Confidence influencing without authority and building relationships with senior stakeholders.
• Highly organised, diligent, and able to move work forward independently.
• Strong customer service ethic; exposure to large-scale data centre environments is a plus.

Responsibilities

• Manage infrastructure projects, including installations and upgrades.
• Support deployments and operational tasks across additional data centres as required.
• Adapt to customer-driven operational demands, including specialist support outside core business hours.
• Travel to other Nscale data centres to assist colleagues and support business needs.
• Monitor critical systems including power, cooling, and network connectivity.
• Maintain data centre infrastructure to support efficiency, reliability, and scalability.
• Respond to critical incidents during out-of-business hours when required.
• Work shifts and participate in on-call cover as part of operational support.
• Handle escalated customer support issues in line with business SLA requirements.
• Investigate major incidents to identify root causes.
• Recommend long-term fixes to prevent repeat issues.
• Provide specialist technical support when customer needs require extended coverage.
• Design automation scripts and tools to optimise operational processes.
• Implement automation solutions using relevant tooling and scripting capabilities.
• Collaborate with cross-functional teams on capacity planning initiatives.
• Drive infrastructure optimisation through practical, scalable improvements.

Skills

Data center experience

Server administration

Virtualization

Networking protocols

Education

Advanced technical certifications

Tools

Ansible

PowerShell

Python

Job description

Nscale is seeking an Infrastructure Operations Engineer to ensure the efficiency, reliability, and scalability of our data centre infrastructure. This role is based out of Sauda, Rogaland, with collaboration across multiple Nscale data centres.

You will work with cross-functional teams on infrastructure projects, capacity planning, and customer support, delivering high-impact operational improvements and reliable service.