Infrastructure Intern: Cloud & IT Support (Summer 2027)

Vervint; Grand Rapids (MI); On-site; USD 28,000 - 39,000; Full time

Job summary

Vervint is seeking a Modern Infrastructure Intern to join their Grand Rapids team for Summer 2027. You’ll support cloud, DevOps, and server projects, help with documentation, and gain hands-on experience under mentorship.

Ideal candidates are IT students, familiar with Microsoft 365, and eager to learn cloud services such as Azure and AWS. This internship emphasizes ownership, attention to detail, and proactive problem solving.

Qualifications

• Pursuing a degree in IT or related field.
• Familiarity with Microsoft 365 is required.
• Experience with Cloud services (Azure, AWS, Virtual Desktops/Machines, Hyper-V) is a plus.

Responsibilities

• Perform tasks that are well laid out and defined based on incoming help ticket, escalating when appropriate.
• Proactively provide any updates on task progress.
• Maintain a device support agreement reconciliation along with inventory process and procedures.
• Create detailed and accurate documentation on work performed that can be used by others.
• Apply a continuous learning mindset, feeding any learnings from work into documentation and Root Cause Analysis efforts.
• Participate in project work with mentorship and deliver tasks within assigned timeframes.
• Work within the compliance and service level agreement (SLA) reporting structures for our customers.
• Provide input or create artifacts on best practices within the subject matter expert (SME) skillset.

Skills

Microsoft 365 familiarity

Cloud services experience

Education

Pursuing IT degree

Tools

Microsoft 365

Azure

AWS

Virtual Desktops

Hyper-V

Job description

Vervint is seeking a Modern Infrastructure Intern to join their Grand Rapids team for Summer 2027. You’ll support cloud, DevOps, and server projects, help with documentation, and gain hands-on experience under mentorship.

Ideal candidates are IT students, familiar with Microsoft 365, and eager to learn cloud services such as Azure and AWS. This internship emphasizes ownership, attention to detail, and proactive problem solving.