Infrastructure Intern: Cloud & IT Support Excellence

Vervint; Grand Rapids (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Vervint offers a Modern Infrastructure Intern program in Grand Rapids, MI, designed to build hands-on experience across cloud, DevOps, Office 365, servers, databases, and networks while supporting clients and technical teams.

You will work on ticket-driven tasks, document your work thoroughly, and learn through mentorship, with opportunities to grow your technical skillset and contribute to real-world solutions.

Qualifications

• Pursuing degree in IT or related work experience.
• Familiarity with Microsoft 365 is required.
• Experience with Cloud services (Azure, AWS, Virtual Desktops/Machines, Hyper V) is a plus.

Responsibilities

• Perform tasks that are well laid out and defined based on incoming help ticket, escalating when appropriate.
• Proactively provide any updates on task progress.
• Maintain a device support agreement reconciliation along with inventory process and procedures.
• Create detailed and accurate documentation on work performed that can be used by others.
• Apply a continuous learning mindset, feeding any learnings from work into documentation and Root Cause Analysis efforts.
• Participate in project work with mentorship and deliver tasks within assigned timeframes.
• Work within the compliance and service level agreement (SLA) reporting structures for our customers.
• Provide input or create artifacts on best practices within the subject matter expert (SME) skillset.

Education

Pursuing IT degree

Tools

Microsoft 365

Azure

AWS

Hyper-V

Virtual Desktops

Job description

Vervint offers a Modern Infrastructure Intern program in Grand Rapids, MI, designed to build hands-on experience across cloud, DevOps, Office 365, servers, databases, and networks while supporting clients and technical teams.

You will work on ticket-driven tasks, document your work thoroughly, and learn through mentorship, with opportunities to grow your technical skillset and contribute to real-world solutions.