Infrastructure Executive Support Analyst

hcsc; United States; On-site; USD 62,000 - 136,000; Full time

Job summary

Health Care Service Corporation (HCSC) seeks a senior executive IT support specialist to deliver premium, white-glove technology service to our executive leadership.

You will diagnose complex hardware, software, network, and AV issues, coordinate with IT teams, support executive meetings and events, and drive rapid issue resolution with discretion and professionalism.

Qualifications

• Bachelor degree or technical certification with IT experience.
• Knowledge of ITIL v3 framework and ITSM systems.
• Experience supporting executives and high-profile events.

Responsibilities

• Provide premium, white-glove IT support to executive leadership.
• Diagnose and resolve complex hardware, software, network, and AV issues.
• Support executive offices, meetings, and off-site events with reliability.
• Coordinate with IT teams and vendors to ensure rapid issue resolution.
• Plan, test, monitor, and troubleshoot technology operations for events.

Skills

Executive support

ITIL v3

Analytics

Incident resolution

Cross-functional collaboration

Executive communications

Education

Bachelor degree or technical certification

Tools

Microsoft Intune

Azure AD

MFA

Active Directory

Microsoft 365 Admin

ServiceNow

Nexthink

PowerShell

Power Automate

Power BI

Teams Rooms

AV/Streaming tech

Endpoint Management

Windows 11

Networking

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

Responsible for delivering premium "white glove" technology support to executive leadership, providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience. Serves as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion. Provides comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements. Coordinates closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence. Supports and manages audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events. Ensures reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.

Required Job Qualifications

• Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.
• Knowledge of ITIL v3 framework and ITSM systems.
• Knowledge of ITSM systems.
• Knowledge of workforce enablement technologies.
• Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
• Infrastructure domain knowledge and required technologies including 3rd party solutions.
• Ability to drive the use of analytics to improve service, availability, and customer interactions.
• Drive incident resolution and issues escalated by executives.
• Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
• Provide front line executive support for majority of incidents / problems.
• Drive service introduction for new capabilities (simple / medium).
• Provide front line executive support for majority of incidents / problems.
• Drive service introduction for new capabilities (simple / medium).

Preferred Job Qualifications

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• MFA
• Active Directory
• Microsoft 365 Administration
• ServiceNow
• Nexthink or comparable DEX platforms
• PowerShell
• Power Automate
• Power BI
• Teams Rooms / Video Conferencing Technologies
• AV & Streaming Solutions
• Endpoint Management and Security
• Windows 11 Enterprise
• Networking and Remote Access Technologies
• ITIL Framework

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range

$61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location.