Infrastructure Executive Support Analyst

Health Care Service Corporation; Richardson (TX); On-site; USD 62,000 - 136,000; Full time

Job summary

Health Care Service Corporation is seeking a high-impact IT professional to deliver premium executive tech support. You will diagnose and resolve complex hardware, software, network, and configuration issues for top executives, coordinating with IT teams and vendors to ensure rapid resolution.

You will manage AV, collaboration, streaming, video conferencing, and event tech for executive meetings and high-profile events, ensuring seamless technology operations before, during, and after

Qualifications

• Bachelor degree or technical certification with IT experience OR 6 years IT experience.
• Knowledge of ITIL v3 framework and ITSM systems.
• Experience supporting executives and handling sensitive information.
• Ability to drive analytics to improve service, availability, and customer interactions.
• Experience with installation, troubleshooting, and daily support for executive technologies.

Responsibilities

• Deliver premium executive IT support and rapid issue resolution.
• Diagnose and resolve complex hardware, software, network, and configuration issues.
• Provide front line executive support for most incidents.
• Coordinate with cross-functional IT teams and strategic vendors.
• Plan, test, and monitor AV, conferencing, and event tech for meetings and off-sites.

Skills

ITIL v3

ITSM

Analytics

Executive support

Problem resolution

Education

Bachelor degree or technical certification

Tools

Intune

Azure AD

MFA

Active Directory

Microsoft 365

ServiceNow

Nexthink

PowerShell

Power Automate

Power BI

Teams Rooms

AV/Streaming

Endpoint Mgmt

Windows 11

Networking

ITIL

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Responsible for delivering premium 'white glove' technology support to executive leadership, providing advanced problem-solving expertise and personalized service to ensure a seamless technology experience. Serves as a trusted technology partner for executives by diagnosing and resolving complex hardware, software, network, and configuration-related issues with urgency and discretion. Provides comprehensive IT support for executive offices, leadership meetings, and high-profile corporate events, including town halls, all-hands meetings, board meetings, and off-site engagements. Coordinates closely with cross-functional IT teams, business stakeholders, and strategic technology vendors to drive rapid issue resolution and maintain service excellence. Supports and manages audiovisual (AV), collaboration, streaming, video conferencing, media, and communication technologies for executive meetings and events. Ensures reliable technology operations before, during, and after events through proactive planning, testing, monitoring, and troubleshooting.

Required Job Qualifications:

• Bachelor degree OR technical certification and/or College Courses and 3 years of Information Technology experience OR 6 years of Information Technology experience.
• Knowledge of ITIL v3 framework and ITSM systems.
• Knowledge of ITSM systems.
• Knowledge of workforce enablement technologies.
• Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives.
• Infrastructure domain knowledge and required technologies including 3rd party solutions.
• Ability to drive the use of analytics to improve service, availability, and customer interactions.
• Drive incident resolution and issues escalated by executives.
• Experience working with executives in diverse situations to install, troubleshoot, resolve open items.
• Provide front line executive support for majority of incidents / problems.
• Drive service introduction for new capabilities (simple / medium).
• Provide front line executive support for majority of incidents / problems.
• Drive service introduction for new capabilities (simple / medium).

Preferred Job Qualifications:

• Microsoft Intune
• Microsoft Entra ID (Azure AD)
• MFA
• Active Directory
• Microsoft 365 Administration
• ServiceNow
• Nexthink or comparable DEX platforms
• PowerShell
• Power Automate
• Power BI
• Teams Rooms / Video Conferencing Technologies
• AV & Streaming Solutions
• Endpoint Management and Security
• Windows 11 Enterprise
• Networking and Remote Access Technologies
• ITIL Framework

Compensation: $61,500.00 - $136,100.00

Exact compensation may vary based on skills, experience, and location

HCSC Employment Statement:

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.