Infrastructure Engineer - Remote

US Anesthesia Partners; Dallas (TX); On-site; USD 74,000 - 125,000; Full time

Job summary

US Anesthesia Partners is seeking an Infrastructure Engineer to administer and advance enterprise communication platforms, focusing on voice, Teams Phone, and conferencing. You will ensure reliable operations for clinical, operational, and corporate teams across offices and clinics.

The role emphasizes collaboration with office operations and vendors, ongoing documentation, and process improvements, with a base pay range highlighted and annual bonus eligibility described.

Qualifications

• Bachelor's degree or equivalent experience in information technology.
• 3–5 years of enterprise IT or unified communications experience.
• 2+ years administering Microsoft Teams Phone or enterprise voice platforms.
• Experience with Teams, Teams Phone, Operator Connect, RingCentral Fax, conferencing platforms.
• Experience with SIP, PSTN, dial plans, call queues, and voice routing.
• Experience with conference room tech and AV systems.
• Ability to create and maintain technical documentation and support standards.
• Strong troubleshooting and customer service skills.

Responsibilities

• Administer and support Microsoft Teams Phone and Teams Voice environments.
• Manage Operator Connect providers, PSTN connectivity, numbers, and carrier relations.
• Configure and maintain auto attendants, call queues, routing, and voice policies.
• Administer RingCentral Fax services and integrations.
• Troubleshoot voice quality, routing, dial plans, and telephony issues.
• Coordinate number provisioning, porting, and lifecycle activities.
• Support and optimize communication workflows for clinical and corporate teams.
• Design call flows and workflow improvements based on requirements.
• Administer conference room and meeting space technologies.
• Support AV systems, displays, cameras, mics, and wireless solutions.
• Partner with offices and vendors on builds, relocations, and deployments.
• Participate in site planning and technology design for offices and clinics.
• Develop standards for rooms and collaboration spaces.
• Serve as Tier 2/3 escalation for voice and collaboration platforms.

Skills

Microsoft Teams

Unified communications

AV systems

Technical documentation

Customer service

Education

Bachelor's degree in information technology or equivalent experience

Tools

Microsoft Teams Phone

Operator Connect

RingCentral Fax

Conferencing platforms

AV technology

Job description

Overview

The Infrastructure Engineer is responsible for the administration, support, engineering, and continuous improvement of enterprise communication and collaboration platforms. This role focuses on voice services, Microsoft Teams Phone, Operator Connect, RingCentral Fax, conferencing technologies, meeting room solutions, audio/visual systems, office technology deployments, and business communication workflows.

The Infrastructure Engineer is responsible for the administration, support, engineering, and continuous improvement of enterprise communication and collaboration platforms. This role focuses on voice services, Microsoft Teams Phone, Operator Connect, RingCentral Fax, conferencing technologies, meeting room solutions, audio/visual systems, office technology deployments, and business communication workflows. Approximately 70% of this role is dedicated to unified communication, voice, conferencing, audio/visual systems, and meeting room technologies, with the remaining 30% focused on communication workflow support, documentation, vendor coordination, and operational process improvement. At this time, US Anesthesia Partners does not hire candidates residing in California, Hawaii, or Alaska. The base pay estimate for this role is $73,600 - $125,100 annually. The final offer will depend on the skills, experience, and qualifications of the selected candidate. This range is for base pay only and does not include bonuses or other compensation. This position is eligible for an annual bonus. Bonuses are not guaranteed and are awarded based on company and individual performance.

Job Highlights

ESSENTIAL DUTIES AND RESPONSIBILITIES ( The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation)

• Administer s and support s Microsoft Teams Phone and Teams Voice environments.
• Manage s Operator Connect providers, PSTN connectivity, phone number assignments, and carrier relationships.
• Configure s and maintain s auto attendants, call queues, call routing, voice policies, resource accounts, and related Teams Voice settings.
• Administer s RingCentral Fax services, user access, routing, and related integrations.
• Troubleshoot s voice quality, call routing, dial plans, number assignment, fax delivery, and telephony-related issues.
• Coordinate s telephone number provisioning, porting, and lifecycle management activities.
• Support s and optimize s communication workflows for clinical, operational, and corporate teams.
• Design s and implement s call flow changes and workflow improvements based on business requirements.
• Administer s conference room and meeting space technologies.
• Support s a udio/ v isual systems, including conference room displays, cameras, microphones, speaker systems, wireless presentation solutions, and digital collaboration devices.
• Partner s with office operations , and vendors to support new office builds, office relocations, and conference room deployments.
• Participate s in site planning and technology design for corporate offices and clinical locations.
• Develop s standards for conference rooms, collaboration spaces, and communication technologies.
• Serve s as t ier 2/3 escalation support for voice, conferencing, and collaboration platforms.

Qualifications

Knowledge/Skills/Abilities (KSAs)

Required

• Bachelor’s degree in information technology or equivalent experience.
• 3-5 years of enterprise IT or u nified c ommunications experience.
• 2+ years administering Microsoft Teams Phone or enterprise voice platforms.
• Experience supporting Microsoft Teams, Teams Phone, Operator Connect, RingCentral Fax, conferencing platforms, and collaboration technologies.
• Experience with enterprise telephony concepts including SIP, PSTN, dial plans, call queues, and voice routing.
• Experience supporting conference room technology and AV systems.
• Knowledge of structured cabling, telecommunications infrastructure, and office technology deployment.
• Ability to create and maintain technical documentation, operational procedures, call flow diagrams, and support standards.
• Strong troubleshooting and customer service skills.

Preferred

• Microsoft Teams Administrator Associate c ertification.
• Experience with Teams Rooms solutions.
• Experience supporting office buildouts , renovations, and technology deployments.
• Experience with AV vendors and conferencing technology manufacturers.
• Healthcare industry experience preferred.
• The physical demands described here are representative of those that may need to be met by an employee to successfully p er form the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Occasional Standing
• Occasional Walking
• Frequent Sitting
• Frequent hand, finger movement
• Use office equipment (in office or remote)
• Communicate verbally and in writing

US Anesthesia Partners, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or other non-merit based factors.