Infrastructure Engineer I

Principal Financial Services, Inc.; Des Moines (IA); Hybrid; USD 60,000 - 82,000; Full time

Job summary

Join a leading financial services company as an Infrastructure Engineer in Des Moines. You'll support technologies and interface with customers, ensuring high-quality service. The role offers a hybrid work environment and opportunities for professional growth.

Benefits

Flexible Time Off

Pension Eligible

Qualifications

• Relevant internship or professional experience in IT customer service.
• Ability to maintain accuracy and confidentiality.

Responsibilities

• Maintain high customer service by answering calls and emails.
• Direct interaction with business partners to resolve issues.
• Research complex solutions in a fast-paced environment.

Skills

Customer Service

Problem Solving

Technical Functionality

Collaboration

Research

Education

Bachelor’s degree in STEM

Tools

Windows OS

Microsoft Office

Microsoft Azure

Intune

Job description

What You'll Do

As an Infrastructure Engineer in Benefits & Protection Distribution IT, you’ll assist with production, implementation, and support of new and existing technologies in our Des Moines office. You’ll interface with both internal and external customers, problem solving on a wide array of technical questions/issues. This team has a focus on quality of work and professionalism with both onsite and virtual collaboration.

As a Member of the Team, You Will:

• Maintain a high level of customer service by answering business partner’s calls, emails, and instant messages.
• Direct interaction with business partners to identify, research, document, design solutions and resolve issues.
• Responsible for learning and providing contributions by understanding technical functionality, usability, design, security, and operation of supported systems.
• Independently research complex solutions in a fast-paced environment.

Tools and technologies you may utilize in this role:

• Windows OS
• Microsoft Office
• Laptop/Desktop/iPad
• Mobile devices - iOS/Android
• Device Management - Microsoft Azure/Intune
• Virtual Desktops
• Principal Financial Group proprietary software

Who You Are

We are looking for someone with:

• Bachelor’s degree with a preference in a science, technology, engineering, or math related field or equivalent work experience
• Relevant internship or professional experience in an IT customer service, IT support or IT troubleshooting role or related experience
• Ability to move 30 pounds as a physical requirement of the position
• Must be able to maintain a high degree of accuracy and confidentiality
• Must have the desire and ability to learn new technology and continuously grow
• Ability to work on cross-functional teams and collaborate with both IT and non-IT partners
• May be required to provide on call support; occasional domestic travel will be required, including overnight stays

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$60000 - $82000 / year
Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.
Pension Eligible

Yes
Additional Information

Work Environment

This role is located in Des Moines and offers in-office, hybrid (blending at least three office days in a typical workweek) work arrangement. During the training period the role will be in the office 5 days/week. Hours covered are 7:00 a.m. to 6:00 p.m. CT.

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Nonimmigrant WorkersandGreen Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out ourcareers siteto learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date

3/19/2025
Most Recently Posted Date

4/25/2025