Infrastructure Engineer

TKO; United States; Remote; USD 120,000 - 160,000; Full time

Job summary

IMG is seeking an Infrastructure Lead to act as the senior onsite technical authority and Incident Commander for migrations and related IT matters. You will guide Windows application migrations, triage escalations, and maintain control during cutovers.

This role requires exceptional situational awareness, a high level of technical aptitude, and decisive judgment under pressure, with experience in enterprise migrations and complex IT transformations.

Qualifications

• Senior-level Windows infrastructure and migration experience required.
• Proven ability to manage incidents and cutovers in high-pressure environments.
• Experience supporting enterprise migrations, M&A programs, or IT transformations.

Responsibilities

• Act as the senior onsite IT authority and Incident Commander during migrations
• Lead Windows application migrations tied to the project
• Absorb and triage escalations from Helpdesk, project teams, and stakeholders
• Serve as the final onsite escalation point for all IT issues, migration-related or otherwise
• Manage multiple concurrent incidents while maintaining a global view of migration health
• Monitor, assign, and work Hypercare ServiceNow Assignment Group incidents
• Continuously refine escalation paths, playbooks, and migration tactics

Skills

Windows infrastructure

Incident management

Migration experience

Stakeholder management

Problem solving under pressure

Tools

ServiceNow

Job description

Who We Are:

IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company.TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality.

Infrastructure Lead acts as the senior onsite technical authority and IT Incident Commander of all IT matters while at site, migration related or otherwise. Leads Windows application migrations, absorbs Helpdesk and project escalations, triages concurrent incidents in real time, and maintains operational control during cutovers. Shields Quest migration engineer from noise while continuously improving tactics and playbooks. This role requires exceptional situational awareness, extremely high technical aptitude, decisive judgment under pressure, and the ability to manage chaos in ambiguous migration scenario.

What You’ll Do-

• Act as the senior onsite IT authority and Incident Commander during migrations
• Lead Windows application migrations tied to the project
• Absorb and triage escalations from Helpdesk, project teams, and stakeholders
• Serve as the final onsite escalation point for all IT issues, migration-related or otherwise
• Manage multiple concurrent incidents while maintaining a global view of migration health
• Monitor, assign, and work Hypercare ServiceNow Assignment Group incidents
• Continuously refine escalation paths, playbooks, and migration tactics

What Success Looks Like

• Operational issues are contained onsite
• Systemic problems are identified and mitigated early
• Migration execution quality improves consistently
• Stakeholder confidence remains high during cutovers

What We’re Looking For-

• Senior-level Windows infrastructure and application migration experience
• Proven experience operating in high-pressure incident or cutover environments
• Strong judgment, composure, and decision-making under ambiguity
• Experience supporting enterprise migrations, M&A programs, or complex IT transformations