Infrastructure Engineer

Content Guru; Campbell (CA); On-site; USD 110,000 - 140,000; Full time

Job summary

Content Guru in Campbell, CA seeks an Infrastructure Engineer to design and maintain our global cloud platform, ensuring resilience and performance. You will work across CI/CD, IaC, containers, and monitoring to support our development teams before deployment on multi-tenanted cloud environments.

The role requires 2+ years in platform engineering or DevOps, strong scripting skills, and familiarity with Docker/Kubernetes and cloud technologies.

Qualifications

• Bachelor's degree in Computer Science or related STEM field.
• At least 2 years' experience in infrastructure or DevOps.
• Familiar with OS, cloud tech and hardware; strong scripting skills.

Responsibilities

• Design scalable, resilient infrastructure with zero-downtime deployment.
• Provide hands-on support for platform reliability.
• Automate workflows to improve efficiency.
• Contribute to infrastructure as code and DevOps pipelines.
• Develop proactive monitoring and security practices.
• Collaborate with development teams to support deployments.
• Support global, always-on environment.

Skills

Scripting & automation

PowerShell

Python

Docker

Kubernetes

Cloud platforms

Monitoring & security

Education

Bachelor's degree in Computer Science or STEM

Tools

Docker

Kubernetes

CI/CD tools

Job description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions and is at the forefront of the Generative AI evolution.

We're looking for an Infrastructure Engineer

to join us at our head office in Bracknell, Berkshire. In this role, you'll manage and maintain the development platform that underpins our development teams, supporting the build, test and release of products prior to deployment on multi-tenanted cloud platforms serving customers across the finance, blue light and government sectors. Responsibilities include CI/CD pipeline management, infrastructure as code, containerisation and orchestration, database technologies, monitoring and observability, and security and compliance.

What we are looking for

We're seeking a motivated infrastructure professional with at least 2 years of experience in platform engineering, DevOps, or infrastructure operations. You'll contribute to the design, delivery and maintenance of globally distributed cloud infrastructure, ensuring resilience, scalability and performance.

Location

This role is based at our head office in Campbell, California.

Key responsibilities

• Design and implement scalable, resilient infrastructure solutions with zero-downtime deployment practices
• Provide hands‑on support for operational issues and platform reliability
• Automate workflows and processes to improve efficiency
• Contribute to infrastructure‑as‑code and DevOps pipelines
• Develop proactive monitoring strategies and support security best practices
• Participate in incident response, threat simulation and operational runbooks
• Collaborate with development teams to resolve technical issues and support deployments
• Design systems with high availability and disaster recovery in mind
• Support a global, always‑on environment

About You

• Bachelor's degree in Computer Science, a STEM field, or equivalent experience
• Minimum 2 years' experience in a relevant infrastructure or DevOps role
• Familiarity with operating systems, cloud technologies and hardware
• Strong scripting and automation skills (e.g. PowerShell, Python)
• Understanding of containerisation and orchestration (e.g. Docker, Kubernetes)
• Excellent troubleshooting and problem‑solving skills
• Strong written and verbal communication
• High attention to detail and ability to work under pressure
• Understanding of security principles and monitoring practices is desirable

About The Company

Content Guru is the largest privately owned provider of Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑winning cloud technology powers mission‑critical services for some of the world’s biggest organisations. Our goal is to enhance the way the world communicates, enabling seamless interactions across voice, video, chat, email, and more. We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.