Infrastructure Design Technician

NextGen | GTA: A Kelly Telecom Company; Charlotte (NC); Remote; USD 70,000 - 90,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking an Infrastructure Design Technician for a 12-month contract with remote work options. The role focuses on designing circuit paths, loading equipment, and maintaining accurate design records within telecom networks.

The position requires expertise in optical networking, provisioning, and inventory systems, plus strong communication and independent problem-solving skills. Collaboration with planning and engineering is essential to meet SLA targets.

Qualifications

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent written and verbal communication skills.
• Able to demonstrate teamwork and strong problem-solving and analytical skills.
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibits continual learning and development by improving job skills through on-the-job training and all available learning pathways.
• Robust technical understanding of voice, data, Ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
• Expert understanding of design, including both on-net and off-net routing requirements.
• Ability to work in multiple design systems, both legacy and next-generation.
• Ability to quickly evaluate challenges and make recommendations for remediation.
• Attention to detail to ensure entrance and exit criteria are met in accordance with the customer's expectations.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, and access and provision DACS cross-connects.

Responsibilities

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.
• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aids.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer needs.
• Understand the fiber cable configurations in relation to the above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Process orders according to SLAs. Meet on-time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Provide technical support to internal and external customers for engineering, installation, and testing as required for the successful completion of all network orders.
• Perform project-based duties based on organizational growth demands.

Skills

Optical networking

Design proficiency

Troubleshooting

Independent work

Team collaboration

Tools

TIRKS

OMNIvue

WMS

WFMT

BOSS

Job description

Our client is looking for an Infrastructure Design Technician for a 12-month contract and will be working remotely.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 12Months

Required Skills & Experience

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent written and verbal communication skills.
• Able to demonstrate teamwork and strong problem-solving and analytical skills
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibits continual learning and development by improving job skills through on-the-job training and all available learning pathways.
• Robust technical understanding of voice, data, Ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
• Expert understanding of design, including both on-net and off-net routing requirements.
• Ability to work in multiple design systems, both legacy and next-generation.
• Ability to quickly evaluate challenges and make recommendations for remediation.
• Attention to detail to ensure entrance and exit criteria are met in accordance with the customer's expectations.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, and access and provision DACS cross-connects.

Desired Skills & Experience

• Previous experience designing infrastructure circuits in a telecommunications network.

What You Will Be Doing Daily Responsibilities

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.
• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aids.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer needs.
• Understand the fiber cable configurations in relation to the above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Process orders according to SLAs. Meet on-time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Provide technical support to internal and external customers for engineering, installation, and testing as required for the successful completion of all network orders.
• Perform project-based duties based on organizational growth demands.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.