Infrastructure Design Technician

Gtatelecom; Charlotte (NC); Remote; USD 70,000 - 100,000; Full time

Job summary

Gtatelecom is seeking an Infrastructure Design Technician for a 12-month contract, operating on remote basis in the US. The role focuses on designing circuit paths, loads, and providing documentation to support network failures and maintenance activities.

You will design Layer 1 layouts in DWDM, SONET, TDM, Ethernet, and IP, while aligning with inventory records and SLA requirements. Strong teamwork and problem-solving skills are essential.

Qualifications

• Knowledge of optical networking equipment and associated vendors.
• Strong written and verbal communication skills.
• Ability to interpret and follow established procedures.
• Experience with network design and provisioning processes.

Responsibilities

• Fulfill internal network orders and design circuit paths.
• Produce accurate design layout records and documentation.
• Design Layer 1 circuit layouts across DWDM, SONET, TDM, Ethernet, IP.
• Resolve inventory discrepancies in EIRG/FIRG databases.
• Collaborate with Planning and Engineering to provision equipment and circuits.
• Understand fiber cable configurations related to solutions.
• Maintain network infrastructure records in relevant systems.
• Process orders to meet SLAs, with strong time management.
• Provide technical support for engineering, installation, and testing.
• Contribute to project-based tasks as needed.

Skills

Optical networking equipment

Ciena hardware

Fujitsu hardware

Alcatel-Lucent

Networking fundamentals

Communication skills

Teamwork

Problem solving

Learning mindset

Design reasoning

Tools

TIRKS

OMNIvue

WMS

WFMT

BOSS

Job description

Our client is looking for an Infrastructure Design Technician for a 12-month contract and will be working remotely.

Join the team at this advanced technology communications provider that's been around for nearly a century and be part of a mission to improve people's opportunities by connecting them to the power of the digital world.

Contract Duration: 12Months

Required Skills & Experience

• Knowledge of optical networking equipment such as Ciena, Fujitsu, Alcatel/Lucent.
• Knowledge of telecommunications inventory systems such as TIRKS, OMNIvue, WMS, WFMT, BOSS
• Knowledge of inside plant fiber optic structured wiring design, construction, and operations.
• Excellent written and verbal communication skills.
• Able to demonstrate teamwork and strong problem-solving and analytical skills
• Self-Motivated and works independently to achieve KPI expectations.
• Able to follow established procedures to fulfill order requirements accurately and efficiently.
• Exhibits continual learning and development by improving job skills through on-the-job training and all available learning pathways.
• Robust technical understanding of voice, data, Ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
• Expert understanding of design, including both on-net and off-net routing requirements.
• Ability to work in multiple design systems, both legacy and next-generation.
• Ability to quickly evaluate challenges and make recommendations for remediation.
• Attention to detail to ensure entrance and exit criteria are met in accordance with the customer's expectations.
• Demonstrate ability to efficiently and accurately design and process internal network orders.
• Knowledgeable and proficient in complex provisioning requirements, technologies, and delivery.
• Working knowledge of equipment elements and solutions across switched and special access, Optical Ethernet solutions, local loop and long-haul transport in the telephony network, and access and provision DACS cross-connects.

Desired Skills & Experience

• Previous experience designing infrastructure circuits in a telecommunications network.

What You Will Be DoingDaily Responsibilities

• Responsible for internal network order fulfillment and designing circuit paths and equipment loads within the network.
• Within the design responsibilities, accountable for producing an accurate design layout record that demonstrates an understanding of the network, and documentation to support network failures and maintenance activity.
• Designs/Redesigns Layer 1 circuit layout records in TIRKS database to accurately reflect the network build including DWDM, SONET, TDM, Ethernet and IP across the Network.
• Resolve any inventory discrepancies in accordance with the EIRG/FIRG database and job aids.
• Collaborate with Planning and Engineering to build and provision equipment and infrastructure circuits that support our customer needs.
• Understand the fiber cable configurations in relation to the above solutions.
• Maintain and Support Network Infrastructure records in all applicable applications.
• Process orders according to SLAs. Meet on-time performance and quality standards.
• Manage the assigned queue demonstrating strong time management skills and commitment to customer excellence.
• Provide technical support to internal and external customers for engineering, installation, and testing as required for the successful completion of all network orders.
• Perform project-based duties based on organizational growth demands.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.