Infrastructure Administrator II
Viejas Casino & Resort
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Benefits offered by this job
Job summary
Viejas Casino & Resort is seeking a skilled Infrastructure Administrator II to independently administer, configure, troubleshoot, and improve on-premises and hybrid infrastructure. You will manage Windows Server, SQL Server, AD, and Microsoft 365 services, while supporting Azure/Entra ID and hybrid identity.
Uptime and secure access are critical in our casino environment. You will lead small projects, coordinate with vendors, and contribute to 24/7 operations with flexible hours.
Qualifications
- 4 to 6 years of systems/network/infrastructure IT experience.
- Intermediate hands-on with Windows Server, SQL Server, Active Directory, and on-premises infrastructure.
- Experience with Azure or Microsoft Entra ID administration, MFA, and conditional access preferred.
- Experience with virtualization, backup, monitoring, patch management, and security practices preferred.
Responsibilities
- Administer and maintain on-premises infrastructure, including servers, storage, networks, VPNs, and core IT platforms.
- Configure and troubleshoot Windows Server, SQL Server, AD, DNS, DHCP, and file/print services.
- Manage Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint) and licensing.
- Support Azure & Entra ID services, MFA, conditional access, and hybrid identity.
- Oversee network equipment, virtualization (VMware/Nutanix), backups, monitoring, patching, and security.
- Own small to medium infrastructure projects, documenting and handing off results.
- Assist 24/7 casino operations with high uptime and vendor coordination.
- Maintain documentation, runbooks, and change control in adherence to SOPs.
Skills
Education
Tools
Job description
The Infrastructure Administrator II independently administers, configures, troubleshoots, and improves the organization’s infrastructure environment. This role combines system administration, network administration, Microsoft 365 / Office 365 administration, Azure-connected services, identity administration, monitoring, patching, documentation, and project execution. This position is intended for an experienced infrastructure professional who can independently resolve routine and moderately complex issues, own assigned systems or services, lead small infrastructure projects, and contribute to hybrid cloud adoption while maintaining strong hands-on support for on-premises operations. The role supports a casino environment where uptime, secure access, vendor coordination, and careful change control are essential. This position operates 100% on-site with no remote work options available.
This position operates 100% on-site with no remote work options available. Administer and maintain on-premises infrastructure, including physical servers, virtual servers, storage, backups, network equipment, wireless systems, VPN services, and core IT platforms. Configure, manage, and troubleshoot Windows Server, SQL Server, Active Directory, Group Policy, DNS, DHCP, file services, print services, certificate services, permissions, and identity-related systems. Administer Microsoft 365 / Office 365 services, including Exchange Online, Teams, OneDrive, SharePoint, licensing, security settings, mailbox administration, distribution groups, shared mailboxes, retention settings, and support escalations. Support Azure and Microsoft Entra ID services, including user and group administration, MFA, conditional access support, enterprise applications, device identity, hybrid identity, synchronization health, and access-related troubleshooting. Support network infrastructure, including switches, routers, firewalls, VLANs, routing, VPNs, wireless systems, IP addressing, cabling standards, and connectivity troubleshooting. Manage virtualization tasks, including virtual machine provisioning, snapshots, host monitoring, resource allocation, capacity review, and issue escalation. Execute infrastructure maintenance activities, including patching, firmware updates, backup validation, monitoring response, vulnerability remediation, configuration reviews, and system health checks. Own small to medium infrastructure projects or defined workstreams, including planning, technical implementation, testing, rollback planning, documentation, and handoff. Support casino operational systems by prioritizing uptime, rapid incident response, vendor coordination, and careful change execution in a 24/7 business environment. Review, update, resolve, and close tickets according to service expectations and escalation procedures. Develop and maintain documentation, including SOPs, architecture notes, diagrams, asset records, build standards, configuration records, runbooks, and change documentation. Serve as an escalation point for Infrastructure Administrator I and help desk staff. Identify recurring issues, technical debt, security gaps, performance concerns, and process inefficiencies; recommend practical improvements. Collaborate with security, applications, gaming systems, surveillance, facilities, vendors, and business departments to maintain reliable infrastructure operations. Participate in incident response, root cause analysis, disaster recovery testing, backup recovery validation, and business continuity planning. Work within defined response windows and elevate incidents within established timeframes. Maintain a high level of team member satisfaction by clarifying needs and ensuring that they are met. Work effectively in a multicultural environment. Support a 24/7, 365-day operation and maintain flexibility to work day, swing, graveyard, weekend, holiday, maintenance window, and on-call assignments as needed. Ensures that a clean, safe, hazard-free work environment is maintained. Adheres to all company and department policies, procedures, and standard operating guidelines Performs other duties as assigned.
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
Always interact with a positive attitude and professionalism.
Does not provide supervision to others.
High school diploma or equivalent required. Associate degree, technical school coursework, bachelor’s degree, IT certifications, or equivalent hands‑on experience preferred. Microsoft Azure Fundamentals (AZ-900), Microsoft Azure Administrator Associate (AZ-104), CompTIA Network+, Security+, Project+, Juniper entry‑level, VMware, Nutanix entry to mid‑level, Linux+, or equivalent certification preferred.
Must be 21 years of age or older. 4 to 6 years of systems administration, network administration, infrastructure administration, or related enterprise IT experience. Must have intermediate hands‑on experience with Windows Server, SQL Server, Window File Clustering, Active Directory, networking, Microsoft 365 / Office 365, and on‑premises infrastructure. Experience with Azure or Microsoft Entra ID administration, including MFA, conditional access, user and group management, hybrid identity, or cloud application access preferred. Experience with virtualization platforms, backup systems, monitoring tools, patch management, endpoint management, and infrastructure security practices preferred.
4 to 6 years of systems administration, network administration, infrastructure administration, or related enterprise IT experience. Must have intermediate hands‑on experience with Windows Server, SQL Server, Window File Clustering, Active Directory, networking, Microsoft 365 / Office 365, and on‑premises infrastructure. Experience with Azure or Microsoft Entra ID administration, including MFA, conditional access, user and group management, hybrid identity, or cloud application access preferred. Experience with virtualization platforms, backup systems, monitoring tools, patch management, endpoint management, and infrastructure security practices preferred. Must be able to work in a 24/7 operational environment. Ability to work in a professional high‑pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude. Ability to multitask and work well under stress. Must be a self‑starter and able to adjust to change. Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.
The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring. Hiring Preference The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.
85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world‑class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off‑track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house‑made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor‑outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult‑only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full‑service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!
- Retirement 401(k) with company match
- Medical, Dental, Vision Benefits with employer contribution
- Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
- Accident, Critical Illness & Disability Insurance Available
- Employee Assistance Program
- Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
- Unlimited Chiropractor Benefit with $10 co-pay
- Gym Membership Reimbursement
- Viejas Pit Stop Fuel Discount And, much more!
- *Benefits vary for PT and FT employment
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