INFRA internal only: Promotions Program Manager

INFRA; Saint Paul (MN); Hybrid; USD 65,000 - 95,000; Full time

Job summary

INFRA is seeking an experienced Promotions Programs leader to own and improve the promotions strategy, roadmaps, and cross-team execution. You will partner with field and member teams to drive participation and articulate program value.

Responsibilities include developing roadmaps, prioritizing work, and ensuring clear, measurable outcomes for all promotions initiatives across the organization.

Qualifications

• Three or more years of scaled program management or initiative leadership, account management, project management, strategy, or equivalent experience.
• Experience in a client/member-facing role, demonstrating the value of initiatives using relationships, diplomacy, and presentation tools.
• Experience with roadmapping, high-level project planning, strategy or discovery workshops, and visualization.
• Comfort with a variety of technology systems, programs, and project management tools.
• Ability to weave disparate initiative elements together and navigate ambiguity.
• Proven track record of building strong working relationships and collaborating to achieve goals.
• Detail-oriented, organized, able to manage multiple tasks and meet tight deadlines under pressure.

Responsibilities

• Define and manage promotions program strategy and outline a clear plan for success with discovery sessions, requirements gathering, prioritization, and resource planning.
• Develop and maintain program roadmaps with milestones, outcomes, dependencies, and align related project plans to goals.
• Collaborate with field teams to identify opportunities and communicate program value to members to boost participation.
• Keep stakeholders informed with timely updates, changes, and relevant information for staff, leadership, members, partners, and INFRA board.
• Partner with internal and external leaders to drive continual improvement and ensure programs launch and operate with supporting systems and data.
• Create metrics and reports on adoption and success; plan resolutions and future iterations.

Job description

What you will own and improve:

Promotions program strategy

• Align strategy with vision & outline how to get there. Take ideas to a clarified plan for success, including leading discovery sessions, requirements gathering, company prioritization, and high-level resource planning. Clearly connect programs to INFRA, member, vendor, and/or distributor goals.

• Embrace ambiguity and iterate. Continually realign program strategy based on new learnings or changes.

• Seek out insights. Constantly be on the search for relevant industry, member, company and other insights that may better align programs for future success, inform current goals, and improve performance.

Program roadmap & rollout

• Create program roadmaps that include key milestones, outcomes, and dependencies.

• Collaborate with team to align related project plans to program goals, including scope, timeline, expectations, and objectives for all projects.

• Leverage team strengths and ensure clear and measurable goal setting for staff contributing to program outcomes.

Program sell through to members

• Partner with field team and other member-connected staff to identify opportunities for new or expanded program participation. Connect with potential audiences or support related conversations.

• Create materials to present and communicate program value to members with the goal of increased participation.

• Collaborate to conduct member onboarding for promotional programs. Connect with members to understand needs and articulate the value delivered by programs.

Drive program success

• Communicate to ensure the right people have the right information at the right times, including updates or changes. Audiences include staff, leadership, members, partners, and/or the INFRA board of directors.

• Manage and prioritize promotions program backlog. Continually re-align contributing project teams. Collaborate with other INFRA program owners as needed.

Program support & refinement via collaboration with internal and external stakeholders

• Drive continual improvement. Partner withdepartment leaders to ensure efficient systems, methodologies, practices and workflows to create the best outcomes. Identify possible opportunities for new ideas or improvements.

• Support program transition. Provide a bridge between ideation, workflow, and implementation to keep program outcomes on track with goals. Collaborate to ensure programs are successful after rollout, including systems and data support.

• Create metrics and analyze overall promotions program success. Review reports on adoption, compliance, and other success metrics. Create plans to address roadblocks, outline resolutions, target transitions, and create future iteration goals.

Key initial projects in first 6-10 months:

1. INFRA Deal Strategy + 3yr Roadmap

2. Promotional Data insights + storytelling

3. National Brand EDLP pilot

4. Cadia Innovation pipeline plan in place

What you already know:

• 3+ years of scaled program management and/or 3 years of initiative leadership, account management, project management, strategy, or equivalent experience.

• Experience in a client/member-facing position, including accountability for demonstrating the value of initiatives using relationship-based techniques, diplomatic negotiations, communication tools, and presentation tools.

• Experience with roadmapping, high level project planning, strategy or discovery workshops, and visualization.

• Comfortable with a variety of technology systems, programs, and project management tools.

• Pro at Tetris-ing together disparate, related elements of initiatives. Comfortable with ambiguity.

• Demonstrated ability establishing great working relationships and working within a team to collaboratively accomplish goals.

• Detail orientation and organization with the ability to manage multiple tasks and meet tight deadlines under pressure without compromising quality.

• Proactive, iterative mindset with high value on continual improvement.

• Understanding of retail grocery organizations or purchasing cooperative organizations a plus.

Travel up to 15% may be required for this position.

In addition to position travel, current remote employees of INFRA may be considered with the additional expectation of travel to HQ up to once/month throughout the year

INFRA is committed to creating an inclusive workplace. We know that diversity of identities, experiences, and ways of thinking result in stronger lives for all our members and the communities we serve. Research shows that systemically excluded communities may be less confident in applying for positions where as little as one skill doesn’t appear to fit –

INFRA is a mission-driven organization that strongly believes in rightful living. We provide our employees with robust technology, collaboration, professional development, hybrid work options, flexible schedules, work-life balance, and time in person with our tight-knit team and members. Each of us receives a full suite of employee benefits

Position details:

Reports to:

Director of Promo Programs

Status:

Full-time salaried, exemptposition located at INFRA HQ within hybrid expectations.

Travel: Up to 15% travel may be required.

Pay Range:

$65,000-$80,000-$95,000