Information Technology Technician II

Harris County

Houston (TX)

Presencial

USD 50 000 - 70 000

Tempo integral

Há 6 dias

Torna-te num dos primeiros candidatos

Uma candidatura completa num minuto

Currículo e carta de apresentação personalizados, prontos a enviar.

Ultrapassa os filtros ATS

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, Vision

Wellness

Life Insurance

Long-term disability

Employee Assistance Program

Professional development opportunities

Dependent Care Reimbursement Plan

Healthcare Reimbursement Account

457 Deferred Compensation Plan

Retirement pension (Texas County and "

Retirement pension (Texas County and ‑

Resumo da oferta

Harris County Administrative Office of the District Courts is hiring an Information Technology Technician to provide technical support for courtroom technology, end-user systems, and related infrastructure supporting daily court operations. You will diagnose and resolve issues in real time, including during active court proceedings, to ensure courtroom systems stay operational.

The role requires troubleshooting hardware, software, and user issues, installing and maintaining computers and

Qualificações

Associate degree from an accredited college or university.
Minimum of four (4) to six (6) years of experience in technical support, IT support, or a related role.
Knowledge of computer hardware, software, and basic networking concepts.
Experience with audio/video systems used in courtroom environments preferred.

Responsabilidades

Provide help desk support to judges, court staff, and administrative personnel through onsite, remote, and telephone support.
Support and maintain courtroom audio and video systems, including presentation equipment, video conferencing systems, and livestreaming technology.
Install, configure, and maintain computers, printers, scanners, and other technology equipment.
Diagnose technical problems across multiple systems and coordinate solutions, including escalation with internal IT staff and vendors.
Provide basic training and guidance to users on software applications and technology systems used within the courts.

Conhecimentos

Hardware knowledge

Software knowledge

Networking basics

Audio/Video systems

Active Directory basics

Microsoft Office

Customer service

Communication skills

Formação académica

Associate degree in information technology or related field

Ferramentas

Active Directory

Microsoft Office

Descrição da oferta de emprego

About the Administrative Office of the District Courts:

The Administrative Office of the District Courts serves as the centralized service organization responsible for the administrative, operational, financial, and technology infrastructure supporting the Harris County District Courts. The District Courts include seventy-two elected District Court Judges and approximately fifteen appointed or associate judges serving across the Civil, Criminal, Family, and Juvenile divisions.

The office supports a large and complex judicial environment consisting of more than eighty active courtrooms across multiple courthouse facilities. Each court operates with courtroom personnel including court coordinators, court reporters, and, in many instances, law clerks. The Administrative Office provides the operational framework necessary for these courts to function efficiently and reliably.

Court operations rely on a substantial technology infrastructure that supports more than seven hundred computer workstations, more than two hundred network printers, and integrated courtroom technology systems. Courtrooms are equipped with audio and video presentation systems, video conferencing capability, and livestreaming technology used to support in-person, hybrid, and remote court proceedings.

Position Overview

Within this environment, the Information Technology Technician provides technical support for courtroom technology, end-user systems, and related infrastructure supporting daily court operations. The position is responsible for troubleshooting, maintaining, and supporting a wide range of hardware and software systems used by judges, court staff, and administrative personnel. The role requires the ability to respond to technical issues in real time, including during active court proceedings, and to ensure courtroom technology systems remain operational and reliable.

Duties and Responsibilities

End User Technical Support
- Provide help desk support to judges, court staff, and administrative personnel through onsite, remote, and telephone support.
- Troubleshoot hardware, software, and user-related technical issues.
Courtroom Technology Support
- Support and maintain courtroom audio and video systems, including presentation equipment, video conferencing systems, and livestreaming technology.
- Respond to issues during court proceedings and ensure systems remain operational.
Hardware and Software Installation and Maintenance
- Install, configure, and maintain computers, printers, scanners, and other technology equipment.
- Perform updates, repairs, and replacements as needed.
Troubleshooting and Issue Resolution
- Diagnose technical problems across multiple systems and coordinate solutions.
- Work with internal IT staff and vendors when escalation is required.
User Support and Training
- Provide basic training and guidance to users on software applications and technology systems used within the courts.

Harris County is an Equal Opportunity Employer

If you need special services or accommodations, please call 713-274-5445 or email ADACoordinator@bmd.hctx.net

Education and Experience

Associate degree from an accredited college or university
Minimum of four (4) to six (6) years of experience in technical support, IT support, or a related role.

Knowledge, Skills, and Abilities

Knowledge of computer hardware, software, and basic networking concepts.
Knowledge of audio and video technology systems used in courtroom environments.
Ability to troubleshoot technical issues across a range of systems and devices.
Ability to work in a fast-paced environment and respond to issues during active court proceedings.
Strong customer service and communication skills.
Ability to manage multiple support requests and prioritize effectively.
Basic knowledge of Active Directory, user account management, and system access preferred.
Familiarity with Microsoft Office applications and common business software.

NOTE

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Associate degree in information technology or a related field preferred.
Experience supporting audio/video systems or courtroom technology preferred.

Position Type and Typical Hours of Work

Regular Full-Time
Hours will be discussed during the departmental interview.
- Days and hours may vary.
- Weekend work will be required (5-week rotation). Additional hours may be required to support court proceedings, system updates, or emergency operations.

Salary