Information Technology Technician

Insight Global (United States); Tennessee; Presencial; USD 21 000 - 30 000; Tempo integral

Resumo da oferta

Insight Global in the United States is seeking an IT Technician to support a leading transformer manufacturing organization. The role focuses on IT hardware deployments, IP phones, desktops, monitors, and related endpoint equipment, with onsite installation and basic end-user support during deployment.

You will install, connect, configure, and validate devices, troubleshoot basic connectivity and device issues, and assist with VoIP provisioning.

Qualificações

• Hands-on experience installing IT hardware such as IP phones, desktops, monitors, or workstations.
• Experience with VoIP/IP phones, telecom equipment, or business phone systems.
• Basic troubleshooting of connectivity, power, device registration, and hardware resets.
• Understanding of network connectivity and connecting endpoints to a network.
• Willing to install, move, connect, and validate IT equipment throughout the day.
• Ability to provide basic technical support to end users.
• Must work onsite and perform repetitive equipment installations.
• Wear steel-toe safety shoes and safety glasses.

Responsabilidades

• Install, move, connect, and validate IT hardware including IP phones, desktops, monitors, workstations, and related endpoint equipment.
• Deploy and configure VoIP/IP phones and connect devices to the existing network environment.
• Troubleshoot basic connectivity, power, registration, configuration, and device reset issues.
• Support phone provisioning, extensions, number configuration, and related business phone system activities as needed.
• Assist with hardware refresh, VoIP migration, and deployment activities across the organization.
• Provide basic technical support to end users during installation and deployment activities.
• Verify equipment functionality following installation and escalated technical issues when necessary.

Conhecimentos

IT hardware deployment

VoIP/IP phones

Basic troubleshooting

Network connectivity

End user support

Onsite work

Safety footwear

Work schedule 7-4

Descrição da oferta de emprego

Insight Global is looking for an IT Technician to support a leading distribution transformer manufacturing organization. This individual will support an IT hardware and VoIP deployment project, installing, connecting, configuring, and validating IP phones, desktops, monitors, workstations, and related endpoint equipment. The ideal candidate brings hands-on IT hardware deployment experience, familiarity with VoIP or business phone systems, and basic troubleshooting knowledge. This role will work onsite to complete equipment installations, troubleshoot connectivity and device issues, and provide basic support to end users throughout the deployment.

Responsibilities:

• Install, move, connect, and validate IT hardware including IP phones, desktops, monitors, workstations, and related endpoint equipment.
• Deploy and configure VoIP/IP phones and connect devices to the existing network environment.
• Troubleshoot basic connectivity, power, registration, configuration, and device reset issues.
• Support phone provisioning, extensions, number configuration, and related business phone system activities as needed.
• Assist with hardware refresh, VoIP migration, and deployment activities across the organization.
• Provide basic technical support to end users during installation and deployment activities.
• Verify equipment functionality following installation and escalated technical issues when necessary.

Required Qualifications:

• Hands-on experience installing or deploying IT hardware such as IP phones, desktops, monitors, or workstations.
• Experience working with VoIP/IP phones, telecom equipment, or business phone systems.
• Basic troubleshooting experience involving connectivity, power, device registration, and hardware resets.
• Basic understanding of network connectivity and connecting endpoint devices to an existing network.
• Comfortable unboxing, installing, moving, connecting, and validating IT equipment throughout the workday.
• Ability to provide basic technical support and assistance to end users.
• Ability to work onsite and perform repetitive, hands-on equipment installations.
• Ability to wear required steel-toe or safety shoes and safety glasses.
• Ability to commit to the full project and a 7:00 AM to 4:00 PM schedule.

Preferred Qualifications:

• Experience with RingCentral.
• Experience provisioning phones, extensions, or phone numbers.
• Previous VoIP migration or business phone system deployment experience.
• Exposure to IVR or similar business telecommunications systems.
• Experience supporting large-scale IT hardware refreshes or equipment rollouts.
• Background in desktop support, field service, help desk, or telecommunications.
• Experience deploying both physical IP phones and softphones.