Information Technology Technician

The Gilchrist Law Firm, P.A.; Springfield (MO); On-site; USD 52,000 - 74,000; Full time

Job summary

The Gilchrist Law Firm, P.A. is seeking a full-time Information Technology Technician to provide onsite technical support to the United States Attorney’s Office for the Western District of Missouri in Kansas City, MO.

The role requires strong end-user support across computers, mobile devices, software, and office technology, with a focus on reliability and security. You will troubleshoot hardware, software, and network issues, document actions in the IT ticketing system, and collaborate with

Qualifications

• Must be a United States citizen.
• Experience providing end-user technical support via phone, email, remote-access tools, and in-person desk-side assistance.
• Ability to troubleshoot hardware, software, system, peripheral, and basic network issues.
• Experience installing and supporting computers, mobile devices, printers, scanners, and related office technology.
• Familiarity with mobile device management and iOS devices.
• Ability to document issues and actions in an IT ticketing system.
• Strong customer-service and communication skills.
• Ability to work full-time onsite in Kansas City, Missouri.

Responsibilities

• Provide comprehensive technical support to USAO personnel for computers, mobile devices, software, and office technology.
• Troubleshoot hardware, software, system, and network issues via phone, email, remote tools, and desk-side support.
• Diagnose problems, identify root causes, and escalate when needed.
• Assist users with configuring system and application settings to improve performance.
• Support deployment, configuration, and maintenance of mobile device management solutions, including iOS devices.
• Install, configure, test, and support computers, printers, scanners, VoIP phones, and peripherals.
• Coordinate with government IT personnel to maintain a secure and reliable environment.
• Deliver professional, courteous customer service and adhere to IT policies and security requirements.

Skills

Technical support

Troubleshooting

Customer service

Documentation

Mobile device management

Remote support tools

Tools

IT ticketing system

Remote-access tools

Microsoft Windows

VoIP phones

Job description

The Gilchrist Law Firm, P.A. provides strategic legal counsel to businesses, investors, and professionals facing complex legal and operational challenges. The firm focuses on practical, results-oriented solutions while upholding high standards of professionalism, integrity, and client service. With experience in business operations, real estate matters, and regulatory issues, the team collaborates closely with clients to align legal strategies with their goals. The firm’s approach is both strategic and human, recognizing the personal and financial impact of legal decisions and guiding clients with clarity and confidence. Through legal insight, attention to detail, and a commitment to long-term relationships, The Gilchrist Law Firm, P.A. aims to deliver meaningful results and trusted support.

We are seeking a full-time Information Technology Technician to provide onsite technical support to the United States Attorney’s Office for the Western District of Missouri in Kansas City, Missouri. Working under the direction of the Government Systems Manager, the Information Technology Technician will support end-user computers, mobile devices, software applications, office technology, and related equipment. The successful candidate will combine strong technical troubleshooting skills with exceptional customer service and the ability to communicate effectively with users at all levels. This position requires accurate documentation, timely issue resolution, and close collaboration with government IT personnel to maintain a secure, reliable, and efficient technology environment.

Key Responsibilities

• Provide comprehensive technical support to USAO personnel for computers, mobile devices, software applications, and office technology.
• Respond to end-user questions and troubleshoot hardware, software, system, and network-related issues through telephone, email, remote-access tools, and in-person desk-side support.
• Diagnose technical problems, identify root causes, implement corrective actions, and escalate complex matters when appropriate.
• Assist users with configuring and optimizing system and application settings to improve performance and productivity.
• Support the deployment, configuration, maintenance, and servicing of mobile device management solutions, including Apple iOS devices.
• Install, configure, test, maintain, and support computers, printers, scanners, EVoIP/VoIP phones, and related peripheral equipment.
• Assist with office relocations by disconnecting, moving, reinstalling, and testing IT equipment.
• Support enterprise-wide hardware and software deployments, including installation, configuration, testing, implementation, and end-user assistance.
• Coordinate vendor service calls for hardware problems and escort vendor technicians to affected equipment when required.
• Provide conference-room technology support, including equipment setup, connectivity testing, and technical meeting assistance.
• Develop and distribute user communications, such as system alerts, technical tip sheets, newsletters, and technology best-practice guidance.
• Educate users on the effective and secure use of systems, devices, and software applications.
• Document support requests, user communications, technical issues, corrective actions, equipment installations, and completed work in the designated IT ticketing system.
• Monitor assigned support requests and provide users with timely status updates through resolution.
• Identify opportunities to improve technology, products, workflows, and support processes and present recommendations to government personnel.
• Collaborate with the Government Systems Manager and other IT personnel to support operational continuity and maintain a secure and reliable IT environment.
• Deliver consistently professional, courteous, and responsive customer service.
• Follow all applicable organizational IT policies, cybersecurity requirements, procedures, and documentation standards.
• Perform other related information technology support duties as assigned.
  

Required Qualifications

• Must be a United States citizen.
• Experience providing technical support to end users through telephone, email, remote-access tools, and in-person desk-side assistance.
• Demonstrated ability to troubleshoot and resolve computer hardware, software, system, peripheral, and basic network-related issues.
• Experience installing, configuring, testing, and supporting computers, mobile devices, printers, scanners, VoIP phones, and related office technology.
• Familiarity with mobile device management solutions and iOS devices.
• Ability to accurately document technical issues, communications, troubleshooting steps, corrective actions, and completed work in an IT ticketing system.
• Strong customer-service skills and the ability to assist users with varying levels of technical knowledge.
• Effective written and verbal communication skills.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to prioritize support requests and resolve technical issues in a timely manner.
• Ability to work collaboratively with government personnel, IT staff, vendors, and end users.
• Ability to work full-time onsite in Kansas City, Missouri.
• Ability to comply with applicable federal security, confidentiality, information technology, and facility-access requirements.
  

Preferred Qualifications

• Previous technical-support experience in a government, legal, law-enforcement, or other security-sensitive environment.
• Experience supporting Microsoft Windows-based computers and commonly used office productivity applications.
• Experience with remote-support software and IT service-management or help-desk ticketing systems.
• Experience supporting conference-room audiovisual and collaboration technology.
• Experience participating in organization-wide hardware or software deployment projects.
• Experience preparing system notifications, instructional materials, or technical guidance for end users.

The Gilchrist Law Firm, P.A. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.