IT Support Asst

CARES; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

CARES is seeking an IT Support Assistant to join its IT department, providing 1st level helpdesk support to staff across NYC locations.

You will assist with Windows, software and hardware installations, manage users in Active Directory and Office 365, and participate in upgrades and projects.

The role requires strong communication, the ability to work under pressure, and a valid NYS driver's license.

Qualifications

• At least 3 years of experience supporting computer systems, especially helpdesk.
• Experience with Windows PCs, Active Directory and Office 365.
• Strong verbal and written communication with internal/external customers.
• Ability to work independently and meet deadlines.
• Valid NYS Driver’s License and a clean driving record.

Responsibilities

• Provide 1st level IT support and troubleshoot issues, escalate when needed.
• Assist day-to-day IT operations, including Windows software and hardware installations.
• Manage users in Active Directory and Office 365.
• Participate in upgrades and system improvement projects.
• Support staff across the five NYC boroughs.
• Prioritize tasks with limited supervision and support program initiatives.

Skills

Communication skills

Analytical thinking

Customer service focus

Time management

Willingness to work outside hours

Education

High school diploma or GED

Associate or College degree preferred

A+ certification (preferred)

Tools

Windows OS

Active Directory

Office 365

Job description

Location(s):

Lower East Side, Dyker Heights, and Bensonhurst

Essential Duties and Responsibilities:

The role of the IT Support Assistant will be an integral part of the IT department, which is committed to supporting various programs and staff, ensuring services reflect best practices, recipient satisfaction and an overall focus on continuous quality improvement. Serving as 1st level support, this position will be expected to help users resolve any issues and elevate when required. The IT Support Assistant will work with a customer service focus.

• Assist with day-to-day operations of the dept, including but not limited to supporting and installing Windows, software and hardware.
• Managing our users in Active Directory and Office 365.
• Participate in planned projects to facilitate upgrades and replace systems.
• Provide support to our various locations throughout the 5 boroughs.
• Able to manage to tasks and projects and demonstrate the ability to prioritize tasks with limited supervision.
• Willingness to support program initiatives as needed and outside of standard working hours.
• Other job-related duties as assigned.

Education and/or Work Experience Requirements:

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Analytical ability to verify the accuracy of the information entered by other departments to troubleshoot technical issues.
• A+ certification is a plus.
• Able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• High school diploma or GED required. Associate or College degree preferred.
• At least 3 years of experience supporting computer systems, with a strong background and interest in helpdesk support.
• Experience in supporting Windows PCs with a strong knowledge of Active Directory and Office 365.
• Have a valid NYS Driver’s License and a clean driving record.

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 35 lbs.
• Must be able to talk, listen and speak clearly.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

The mission of CARES (Community Assistance Resources and Extended Services, Inc.) is to assist children and adults with intellectual/developmental disabilities (ID/DD) and/or mental health conditions and their families, in particular, from under-served multilingual communities, access information, obtain resources and services.