Information Technology Technician

City of Claremont; Claremont (CA); On-site; USD 72,000 - 88,000; Full time

Job summary

The City of Claremont is seeking a passionate and dedicated Information Technology Technician to provide technical support for their IT Division. This role involves working on exciting projects like network infrastructure improvement and new ERP system deployment. Ideal candidates should have experience in IT support and be able to provide excellent customer service while collaborating in a dynamic municipal environment.

Benefits

$1,500 a month for medical allowance

38-hour work week

Generous vacation and sick leave

Employee Assistance Program (EAP)

$75,000 life insurance on employee

Qualifications

• Two years of experience in IT technician support.
• Experience in network/system/database administration preferred.
• Possession of a valid California Class C driver's license.

Responsibilities

• Perform technical support for City technology systems.
• Install, test, monitor, and troubleshoot computer systems and networks.
• Assist with developing data warehouses and reporting.

Skills

Customer Service

Technical Support

Problem Solving

Network Administration

Database Management

Education

Associate degree in Information Systems or related field

Job description

(3% Negotiated Salary Increase effective 7/1/2025 $72,776.04 - $87,932.04/Annually)

The City of Claremont is a suburb of Los Angeles that is unlike any community in Southern California. Sunset Magazine named Claremont "The Best Suburb in the West. "MoneyMagazine listed Claremont as one of the "Best Places to Live." The City has won awards in environmental stewardship, municipal budgeting, urban planning, and recreational programming.

Being the best is a philosophy Claremont employees put into practice every day. The City has a reputation for being a premier city in California, with cutting edge programs and a dedication to the public engagement process. If you are considering working for the City of Claremont, ask yourself....

Do you have the passion, drive, and commitment to succeed in a fast-paced, service-driven environment?

The City of Claremont produces innovative programs that are setting the bar for municipalities across the country. Do you enjoy a challenging environment that will push you to be the best in your field?

If you answered these questions with YES, consider applying to be our next Information Technology Technician!

The City of Claremont is looking for one highly motivated, enthusiastic, customer service-oriented individual to perform technical support for the Information Technology Division.

Under the direction of the Information Technology Officer, the Information Technology Technician will perform technical support of City technology systems; analyze and resolve user support requests, provide user training and advanced application support; install, test, monitor, upgrade, troubleshoot, and repair computer systems, networks, and peripherals; assist with the configuration and maintenance of City wireless infrastructure, phone systems, cameras, and audio-visual systems. They will also perform routine database administration, assist with setting up and maintain database environments, and assist with developing data warehouses and reporting.

Some exciting projects the Information Technology Division is working on includes collaborating on the hardening of our network infrastructure; providing proven cyber resilience through network policies; deployment of new ERP system; and coordinate and assist in a new CADRMS implementation.

Work hours are generally Monday through Thursday (38-hour work week) between 7:00 a.m. - 6:00 p.m. Some evening/weekend meetings or special events may be required.

Two years of progressively responsible experience involving information technology technician support with some network, systems, or database administrations, preferably in public safety or a municipal enterprise-level environment,AND an associate degree from an accredited college or university with major coursework in information systems, information technology, computer science, and/or related field.

OR

Any combination of progressively responsible experience as an Information Technology Technician, IT Specialist, and IT Analyst at an enterprise system level or in a public safety or municipal environment with relevant certifications to perform the abovementioned duties.

Possession of a valid California State Class C driver's license. Highly Desirable: Possession of or ability to obtain certification as a full-access California Law Enforcement Telecommunications System (CLETS) user.

KEY ABILITIES

The City is looking for an Information Technology Technician who is a highly motivated and service-oriented individual who wants to work for a city that values creativity and innovation. They will have a broad range of computer knowledge and be technically skilled. They should be able to work independently within a team-oriented setting. The Information Technology Technician will be organized and be able to meet deadlines while managing a number of assignments. They will have the ability to establish working relationships with staff and elected/appointed bodies.

COMPENSATION & BENEFITS

The City of Claremont offers an attractive and competitive benefits package, including:

• $1,500 a month for medical allowance
• 3% negotiated salary increase on 7/1/25 and 7/1/26
• 38-hour work week
• 2% at 55 PERS retirement (Classic Members), Employee pays 7% of salary; 2% at 62 PERS retirement (New Member) Employee pays 6.5% of salary
• 96 hours - 160 hours vacation based on years of service
• 123 holiday/floating holiday hours
• 56hours of Administrative Leave
• 96 sick hours per year (may bring up to 200 hours of sick leave from current employer)
• $75,000 life insurance on employee and $10,000 on dependents
• Employee Assistance Program (EAP)

THE COMMUNITY

Located 30 miles east of downtown Los Angeles on the lower slopes of the San Gabriel Mountains, Claremont is best known for its tree-lined streets, historic buildings, world-renowned colleges, and award-winning school system.

Claremont provides the charm of a New England town within comfortable driving distance of major Southern California attractions, sports stadiums, and the Ontario International Airport.Sunsetmagazine described Claremont in this manner, "College towns like this one may be commonplace on the East Coast, but Claremont, 30 miles east of downtown Los Angeles, stands out as a singular example in Southern California." Metrolink Rail Authority also named Claremont a Preferred Destination Point.

The City has a population of 36,000 people calling Claremont their home. Within the City's 14.14 square miles, Claremont has 24 City-owned parks and sports fields, with 2,555 acres of public parkland, of which 1,769 is wilderness. Claremont has over 25,000 City trees and has been a winner of the National Arbor Day Association's TREE CITY USA award for 38 years.

Claremont's success is not accidental, but the result of a long tradition of creating and encouraging community cooperatives and involvement in civic affairs, which has also worked successfully in the areas of business and economic retention and development. The City of Claremont exemplifies the quality of a model city and is viewed and respected as a leader in local government.

CITY GOVERNMENT

Claremont is a general law city that uses the Council-Manager form of government. A general law city is one that operates under laws and rules established by the State of California.

The City Manager is hired by and responsible to the City Council. It is the responsibility of the City Manager and City staff to implement Council policies and ensure the smooth day-to-day delivery of municipal services. The City Council also appoints a City Attorney to provide legal counsel to the City organization.

The City Council is comprised of five members elected by-district for four years. The terms of offices are staggered, with three members elected at one general municipal election and two at the next. Elections are held the first Tuesday after the first Monday in March of odd-numbered years.

The City Council and staff is committed to fulfilling its mission to deliver the highest quality service possible to our community in a balanced and equitable manner. The City Council has identified the following citywide priorities:

1. Preserve our natural, cultural, and historic resources;
2. Maintain financial stability;
3. Invest in the maintenance and improvement of our infrastructure;
4. Ensure the safety of our community through community-based policing and emergency preparedness;
5. Increase livability in our neighborhoods and expand opportunities for our businesses;
6. Promote community engagement through transparency and communication; and
7. Develop anti-racist, anti-discrimination policies and plan to achieve community and organizational diversity, equity, and inclusion

SELECTION PROCESS:

Recruitment may close after a sufficient number of qualified applicants is received. All application materials will be thoroughly reviewed, and those applicants whose background and experience most closely match the needs of the Administrative Services Department will be invited to an oral interview tentatively scheduled on Thursday, July 10, 2025. Those candidates scoring 70% and above on the oral exam will be placed on an eligibility list.

REASONABLE ACCOMMODATION

The City of Claremont is committed to providing reasonable accommodation to applicants as required by the Americans with Disability Act (ADA) and Fair Employment and Housing Act (FEHA). Individuals with qualified disabilities who need reasonable accommodation during the selection process or in the performance of their duties must specify the accommodations needed, in writing, at the time when the employment application is submitted.

EQUAL OPPORTUNITY EMPLOYER

The City of Claremont is an Equal Opportunity Employer, committed to supporting Diversity, Equity, and Inclusion initiatives to build and sustain an environment that values diversity, welcomes opportunities to engage and understand others, and fosters a sense of belonging.