INFORMATION TECHNOLOGY TECHNICIAN

State of California; California (MO); On-site; USD 46,000 - 74,000; Full time

Job summary

The California Highway Patrol is seeking an Information Technology Technician to support the Grants Management System in Sacramento, onsite. You will manage calls, work orders, and provide first‑line technical support statewide.

Under supervision, you will troubleshoot issues with IT systems, communicate with customers and vendors, and assist with AD-related tasks and incident handling. Travel and off‑shift work may be required.

Qualifications

• Experience in a help desk environment with strong customer service.
• Familiarity with Active Directory and IT support processes.
• Ability to communicate clearly with users and vendors.

Responsibilities

• Provide first‑tier IT support for GMS and departmental systems.
• Resolve technical issues and manage calls and work orders.
• Coordinate with Infrastructure and Customer Services for user needs.

Skills

Customer service

Help desk

Communication

Tools

Active Directory

Job description

Job Posting: Information Technology Technician

Job Reference: JC-531517

Information Technology Technician (Information Technology Technician)

$4,133.00 - $6,613.00 per Month. New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/19/2026

Job Description and Duties

Under the close supervision of the Information Technology Supervisor I, the Information Technology Technician (ITT) is responsible for working closely with Technology Infrastructure Section, Customer Services Group, staff and supporting the Grants Management System (GMS), managing calls, work order requests, and offering technical support and is responsible for independently resolving technical issues with the GMS along with providing first tier technical support for departmental information technology and communication systems statewide. The ITT should possess excellent interpersonal skills and be able to communicate effectively over the telephone with departmental customers and vendors with varying levels of information technology knowledge for the Customer Services Group.

You will find additional information about the job in the Duty Statement.

Working Conditions

Be able to work off-shift schedules, weekends alone, and travel. May be required to lift up to 50 pounds.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY TECHNICIAN

INFORMATION TECHNOLOGY TECHNICIAN $4,133.00 - $5,538.00A $4,485.00 - $6,011.00B $4,934.00 - $6,613.00C New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions: 1

Work Location: In Office

Job Type: Permanent, Full Time

Department Information

California Highway Patrol

Technology InfrastructureSection

601 North 7th Street

Sacramento, CA 95811

The mission of the California Highway Patrol is to provide the highest level of Safety, Service, and Security. The California Highway Patrol offers challenging and exciting careers in the field of law enforcement. If you are interested in diversity, challenges, and opportunities, the CHP invites you to apply to become a part of our professional organization. We remain competitive and current with training and technology, keeping the citizens of California safe. We have many employment opportunities, and we invite you to look into the California Highway Patrol for your future.

• The position(s) require(s) a Background Investigation be cleared prior to being hired.

Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third‑party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent.

The Statement of Qualifications (SOQ) serves as documentation of each applicant’s ability to present information clearly and concisely in writing. Each question must be numbered and addressed in the same order as the questions below. The SOQ must be typed, no more than two pages in length, and 12-point Arial font. Do not use artificial intelligence such as ChatGPT, machine learning, or large language models to draft your responses. Number and place the question above each answer.

1. Describe how your background, experience, education, and/or training make you qualified for this position.
2. Describe your experience with Active Directory.
3. Describe your experience working in a help desk environment.

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Experience working in a help desk. Customer service skills and Active Directory experience.

Benefit Information

Benefit information can be found on the CalHR website and the CalPERS website.

Newer gated campus located close to Downtown Sacramento; offers free parking, electric vehicle charging stations, gym, on-site Bistro, and is close to a light rail station. Close to bike/walking paths along the American River.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Department Website: https://www.chp.ca.gov

Human Resources Contact:
Karl Sta Cruz
[phone]

Hiring Unit Contact:
Jeff Tacher
[phone]

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s)to the Department's EEO Office.

EEO Contact:
Equal Opportunity & Access Section
[phone]
[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Submission Requirements

Interested individuals shall submit a Criminal Record Supplemental Questionnaire and a Statement of Qualifications with their STD. 678 Employment Application. Hard copy applications must also include the classification title, job control number (JC-531517) and/or position number 388-043-1400-001 on the application.

It is required to submit work/employment experience, dates, hours worked, supervisor names and supervisor phone numbers on the application in descending order, starting with your current job. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed state application may not be considered.

Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, the Equal Employment Opportunity page, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.

Although the intent is to fill this vacancy as soon as possible, the exact duration of the selection process can vary and is unknown at this time.

Other

To obtain list eligibility, you will need to take and pass an examination for the classification to establish list eligibility prior to a job offer. Please visit the link below to search for an examination.

Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receives a temporary reduction in pay in exchange for PLP 2025 leave credits. The percentage of the temporary salary reduction and the number of PLP 2025 leave credits are determined by the position’s assigned bargaining unit. The salary range(s) inclu

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug‑free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.