Information Technology Technician

Catapult Solutions Group; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Job summary

Catapult Solutions Group is looking for an experienced IT Support Technician to provide technical help in a professional corporate environment in Birmingham, AL. The role emphasizes customer-focused service to attorneys, executives, and staff, with 4+ years of hands-on IT support experience preferred.

You will troubleshoot hardware, software, and network issues, support Windows, Microsoft 365, Outlook, Teams, and manage workstations, printers, and peripherals.

Qualifications

• 4+ years of professional IT support in a corporate setting.
• Experience in legal, healthcare, financial services, or similar professional environments preferred.
• Strong customer service with ability to support executives and high-level professionals.
• Proficient in Windows OS, Outlook, Microsoft 365, and common business applications.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, software, and peripherals.
• Troubleshoot hardware, software, network connectivity, and end-user issues.
• Deliver exceptional customer service in person, over the phone, and remotely.
• Support Microsoft 365, Outlook, Teams, and other business apps.
• Install, configure, maintain, and troubleshoot workstations, printers, monitors, and docking stations.
• Assist with Active Directory user accounts, password resets, and access permissions.
• Respond to support tickets, document resolutions, and escalate complex issues.
• Support conference room technology and collaboration tools.
• Assist onboarding and offboarding, including workstation setup and equipment deployment.
• Maintain professional, responsive, and customer-focused support for attorneys, executives, and staff.

Skills

Customer service

Strong communication

Multitasking in fast-paced env

Tools

Windows

Microsoft 365

Active Directory

IT ticketing system

VPN/Remote support tools

Job description

We are seeking an experienced, customer-focused IT Support Technician to provide technical support to employees in a professional corporate environment. The ideal candidate will have at least 4 years of hands-on IT support experience, preferably within the legal, healthcare, financial services, or other corporate professional services industries.

This position requires strong technical troubleshooting abilities, excellent customer service skills, and the ability to communicate effectively with professionals at all levels of an organization.

Key Responsibilities

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, software applications, and peripheral equipment.
• Troubleshoot and resolve hardware, software, network connectivity, and end-user technical issues.
• Deliver exceptional customer service while assisting employees with technical problems in person, over the phone, and remotely.
• Support Microsoft Windows, Microsoft 365, Outlook, Teams, and other business applications.
• Install, configure, maintain, and troubleshoot workstations, printers, monitors, docking stations, and other IT equipment.
• Assist with user account management, password resets, access permissions, and Active Directory support.
• Respond to technical support tickets, document resolutions, and escalated complex issues when necessary.
• Support conference room technology, video conferencing equipment, and collaboration tools.
• Assist with onboarding and offboarding employees, including workstation setup and equipment deployment.
• Maintain a professional, responsive, and customer-focused approach when supporting attorneys, executives, and other business professionals.

Required Qualifications

• Minimum 4 years of professional IT support experience in a corporate environment.
• Experience supporting users in legal, healthcare, financial services, or similar professional corporate environments preferred.
• Strong customer service skills with a demonstrated ability to support demanding, high-level business professionals.
• Hands-on experience troubleshooting Windows operating systems, Microsoft 365, Outlook, and common desktop applications.
• Experience supporting laptops, desktops, printers, mobile devices, and peripheral equipment.
• Working knowledge of Active Directory, user account administration, and basic networking concepts.
• Experience working with IT ticketing systems and resolving technical issues within established service levels.
• Strong verbal and written communication skills.
• Ability to prioritize multiple support requests and work effectively in a fast-paced environment.
• Professional demeanor, attention to detail, and a commitment to providing outstanding technical support.

Preferred Qualifications

• Previous IT support experience within a law firm or other professional services organization.
• Experience supporting executive-level employees and other high-touch users.
• Familiarity with remote support tools, VPN connectivity, and endpoint management.
• Experience supporting Microsoft Teams, Zoom, and conference room technology.
• CompTIA A+, Network+, or Microsoft certifications are a plus.

Ideal Candidate

The ideal candidate combines strong technical troubleshooting skills with exceptional customer service abilities. This individual is patient, professional, dependable, and comfortable supporting employees in a fast-paced corporate environment where responsiveness, communication, and technical problem-solving are essential.