Information Technology Support Technician

Brooksource; Edgewood (MD); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Health Savings Account (HSA)

Dependent Care FSA

401k with company match

Paid time off

Paid holidays

Employee Assistance Program (EAP)

Job summary

Brooksource seeks an on-site IT Support Technician to handle first-level service desk tasks in a dynamic DC environment. You will resolve issues on Windows PCs/tablets, Zebra scanners, printers, and network devices, while documenting actions and maintaining knowledge resources.

You will collaborate with multiple departments and perform routine maintenance, hardware setup, and incident tracking to ensure operations run smoothly and safely.

Qualifications

• Proven ability to resolve first level IT/service desk requests.
• Experience with hardware setup and basic troubleshooting across devices.
• Strong communication and teamwork in a fast paced environment.

Responsibilities

• Resolve first level service calls in a timely, accurate, and professional manner.
• Assist in investigation of issues and delivery of remedy and response.
• Respond to identified performance issues and follow established procedures.
• Maintain knowledge of resolution procedures by reviewing knowledgebase entries.
• Log and track issues using automated Service Management System.
• Interact with diverse departments and store personnel.
• Perform routine hardware setup, testing, and preventative maintenance.

Skills

Windows PCs

Windows Tablets

Zebra scanners

HP printers

Cisco networking

Bluetooth scanners

Chromebox thin clients

Android tablets

Problem solving

Teamwork

Communication

Tools

None

Job description

Responsibilities:

• Resolve first level service calls in a timely, accurate, and professional manner.
• Assist in the investigation of issues and with the delivery of an appropriate remedy and response.
• Respond to identified performance issues.
• Follow established operational processes and procedures and uses the Enterprise tools available.
• Evaluate documents, prioritize, and resolve support calls.
• Maintain knowledge of production system resolution procedures by reviewing new or updated knowledgebase entries to ensure readiness to execute.
• Logs and tracks issues using an automated Service Management System.
• Interact and collaborate with various corporate departments and store personnel.

Incident Resolution

• Monitor system activity and inform team and manager of any perceived trends, positive or negative, in calls being received.
• Create and Monitor vendor service calls.
• Develop an understanding and knowledge of the operating environments, policies, and procedures.
• Perform routine and regular preventative maintenance.
• Provide support in development and maintenance of operational procedures.
• Accept, sets up, and test new hardware, peripherals, and software.
• Adhere to procedural and security standards.
• Administer asset inventory management.

System Support

• Windows PC's and Laptops
• Windows Tablets
• Zebra TC8000's and WT6000's w/RS5000 ring scanners
• HP printers
• In-building network hardware & AP's (Cisco)
• Bluetooth and tethered hand scanners
• Chromebox thin clients
• Android tablets
• Position requires the ability to move through a distribution center covering several acres to transport materials, perform equipment inspections, solve technical problems.
• Role requires lifting of up to 50 lbs. in order to install and unpack equipment.
• Excellent problem-solving skills
• Basic technical understanding of the various hardware, software and networking systems being supported.
• Ability to work as part of a team as well as independently
• Excellent communication and organization skills.

Devices Used in Client Environment

• Windows PC's and Laptops
• Windows Tablets
• Zebra TC8000's and WT6000's w/RS5000 ring scanners
• HP printers
• In-building network hardware & AP's (Cisco)
• Bluetooth and tethered hand scanners
• Chromebox thin clients
• Android tablets
• Position requires the ability to move through a distribution center covering several acres to transport materials, perform equipment inspections, solve technical problems.
• Role requires lifting of up to 50 lbs. in order to install and unpack equipment.
• Excellent problem-solving skills
• Basic technical understanding of the various hardware, software and networking systems being supported.
• Ability to work as part of a team as well as independently
• Excellent communication and organization skills.

Eight Eleven Group provides equal employment opportunities (EEO)to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO Statement: We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer: The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.