Information Technology Support Tech

CARC; Carlsbad (NM); On-site; USD 40,000 - 60,000; Full time

Job summary

CARC is seeking an IT Support Technician (Internal posting only) to support internal staff, manage IT inventory, and assist with deploying and securing company devices. This entry-level role is ideal for someone starting their IT career and eager to grow within CARC.

The position involves handling first-line technical issues, asset tracking, and user account management, with opportunities to learn server and security basics.

Qualifications

• Basic computer literacy required.
• Strong problem-solving skills and ability to communicate clearly.
• High school diploma or equivalent is required.

Responsibilities

• Provide first-line internal technical support for hardware, software, and workstation issues.
• Track hardware, peripherals, and software licenses; support asset tagging and audits.
• Create, modify, and deactivate user accounts per access-control policies.
• Unbox, configure, patch, and deploy laptops, desktops, and peripherals per CARC standards.
• Assist with software patching, maintenance windows, and keep data closets organized.

Skills

Basic computer literacy

Problem-solving

Clear communication

Education

High school diploma

Job description

IT Support Technician (Internal posting only)

Role Overview: This role supports internal staff, maintains IT inventory, and helps deploy and secure company devices — ideal for someone starting their IT career.

Key Responsibilities

• Internal technical support — Provide first-line assistance to CARC employees for hardware, software, and workstation issues.
• Inventory management — Track hardware, peripherals, and software licenses; apply asset tags; support regular audits.
• User account administration — Create, modify, and deactivate user accounts following access-control policies.
• Device setup & deployment — Unbox, configure, patch, and deploy laptops, desktops, and peripherals according to CARC standards.
• Systems maintenance support — Assist with software patching, maintenance windows, and keeping data closets organized.

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: Minimum 6 months of professional work experience.
• Core Skills: Basic computer literacy, problem-solving, and clear professional communication.

Ideal Candidate Snapshot

Someone who is organized, eager to learn, comfortable with hands-on technical tasks, and ready to grow within an IT environment. The successful candidate maybe required to work overtime, weekends, holidays. Work outside normal business hours could be required.