Information Technology Support Specialist

Concero; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Concero is seeking a Helpdesk Technician to ensure timely completion of assigned tickets while maintaining a high standard of quality. The role requires clear and prompt communication with all stakeholders throughout the ticket lifecycle.

The technician will troubleshoot and repair end-user hardware, software, and peripherals, escalate issues when needed, and document all work in the IT ticketing system. Providing basic technology training and AV support for meetings are included

Responsibilities

• Ensures timely completion of assigned helpdesk tickets while maintaining a high standard of quality.
• Maintains clear and prompt communication throughout the ticket completion process with all stakeholders.
• Troubleshoots and repairs end user hardware, software, and peripherals.
• Escalates issues to appropriate internal IT staff as needed.
• Documents all work completed within the IT ticketing system.
• Receives, documents, organizes, and prioritizes IT requests via phone, chat, email, and ticketing system.
• Provides basic technology training to staff, in-person and virtually.
• Provides Audio/Visual support for meetings (virtual and in-person).
• Identifies opportunities for process and technology improvements inside the department.
• Responds promptly to incident notifications.
• Facilitates new account setup and access to internal and external systems.
• Evaluates appropriate access for position changes in regular audits.

Job description

• Ensures timely completion of assigned helpdesk tickets while maintaining a high standard of quality.
• Ensures that clear and prompt communication is maintained throughout the ticket completion process with all stakeholders.
• Troubleshoots and repairs end user hardware, software, and peripherals.
• Escalates issues to appropriate internal IT staff as needed.
• Documents all work completed within the IT ticketing system.
• Receive, document, organize, and prioritize IT requests via phone, chat, email, and ticketing system.
• Provides basic technology training to staff, in-person and virtually.
• Provide Audio/Visual support for both virtual and in-person meetings.
• Identifies opportunities for process and technology improvement inside the department.
• Promptly responding to incident notifications.
• Facilitates new account setup and access to internal and external systems.
• Evaluate appropriate access for position changes in regular audits.