Application Support, Basic

BC Forward; Plano (TX); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Inclusive culture

Cutting-edge tech

Job summary

BCforward is seeking a Jr Production Support Tech to join our Plano team under a contract (12+ months). The role emphasizes 24/7 support, incident management, and performance reporting to stabilize services and mitigate risk across business applications.

You will monitor a 24/7 service model, create dashboards, triage problems with engineering and vendors, and support change and release activities while maintaining asset records with audit readiness. 3+ years in technology operations preferred.

Qualifications

• Experience in 24/7 operations support and incident management.
• Proficient at producing performance metrics, dashboards, and reports.
• Strong problem-solving and cross-team coordination skills.
• Knowledge of change management and release processes.
• Understanding of business continuity, resiliency, and IT risk management.

Responsibilities

• Support and monitor a 24/7 customer support and service delivery model, including on-call participation as needed.
• Create, track, and communicate performance metrics and operational reports to stakeholders.
• Triage and resolve technical problems by partnering with engineering, vendors, and cross-functional teams.
• Maintain business applications knowledge to support incident, change, and release activities.
• Support business continuity, resiliency practices, and IT risk management controls.
• Manage technology assets and inventory records with accuracy and audit readiness.
• Apply analytical thinking to identify problems, document root causes, and propose risk mitigation actions.

Skills

24/7 operations support

Incident management

Performance metrics & dashboards

Technical problem resolution

Cross-team coordination

Change management

Release processes

Business continuity & resiliency

IT risk management

Asset & inventory management

Analytical thinking

Communication & teamwork

3+ years technology operations

Tools

ITSM platforms

Monitoring tools

Job description

Job Title: Jr Production Support TechLocation: Plano, TXDuration: Contract - 12+ monthsPay Range: $25/hr $27/hr (W2)Job ID: 409273

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Production Support Operations Analyst to join our dynamic team. The ideal candidate will have strong experience in 24/5 support operations, performance metrics and reporting, and technical incident resolution and a proven ability to stabilize services, improve operational performance, and mitigate risk across business applications.

Responsibilities

• Support and monitor a 24/7 customer support and service delivery model, including on-call participation as needed.
• Create, track, and communicate performance metrics and operational reports to stakeholders.
• Triage and resolve technical problems by partnering with engineering, vendors, and cross-functional teams.
• Maintain business applications knowledge to support incident, change, and release activities.
• Support business continuity, resiliency practices, and IT risk management controls.
• Manage technology assets and inventory records with accuracy and audit readiness.
• Apply analytical thinking to identify problems, document root causes, and propose risk mitigation actions.

Required Skills & Qualifications

• Experience in 24/7 operations support, incident management, and service delivery.
• Proficiency in producing performance metrics, dashboards, and reporting.
• Skill in technical problem resolution and cross-team coordination.
• Knowledge of business applications, change management, and release processes.
• Understanding of business continuity, resiliency, and IT risk management practices.
• Experience with asset and inventory management tools and processes.
• Strong analytical thinking with the ability to identify risks and propose mitigation.
• Excellent communication and teamwork abilities.
• Experience level: 3+ years in technology operations or related roles.

Preferred Skills

• Familiarity with ITSM platforms and monitoring tools.
• Exposure to Agile or Scrum delivery environments.

Why BCforward?

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Us Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.