Information Technology Support Specialist

Equiliem; East Brunswick Township (NJ); On-site; USD 85,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Recruiter to join their dynamic Helpdesk team. This role focuses on delivering exceptional customer support for software-related challenges while leveraging advanced technical knowledge. The ideal candidate will possess a strong foundation in IT, particularly in cloud environments and identity management. With a commitment to service excellence and a passion for emerging technologies, you'll play a key role in ensuring customer satisfaction and operational efficiency. Join a forward-thinking company that values innovation and offers opportunities for professional growth.

Qualifications

• Degree in Computer Science, IT, or related field required.
• Experience in cloud and on-premises environments essential.

Responsibilities

• Provide ongoing support and assistance to customers for product-related issues.
• Undertake analysis and diagnosis of software support issues.

Skills

Customer Service Skills

Technical Knowledge

Problem Solving

IT Security Understanding

Documentation Skills

Education

Degree in Computer Science

Degree in IT

Tools

Azure Active Directory

Azure Entra

Microsoft Certifications (AZ900, AZ104)

Job description

This range is provided by Equiliem. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$85,000.00/yr - $125,000.00/yr

Senior Recruiter at Equiliem Staffing Services Inc

The primary objective of the Helpdesk is to provide ongoing support and assistance to customers for any product-related issues.

The 3rd line Support Engineer is an important part of the Helpdesk team, providing customer software support for DEMS-related issues, undertaking analysis and diagnosis, and implementing solutions within agreed timeframes. This role requires excellent customer service skills, advanced technical knowledge, and experience, as well as a passion for emerging technologies and the drive to ensure the Helpdesk achieves its primary objective.

Qualifications

• Degree in Computer Science, IT, or related field
• Infrastructure Management: Cloud and on-premises environments.
• Azure Active Directory (AD): Identity management, hybrid integration.
• Azure Entra: Identity governance, access policies.
• Security & Compliance: Identity protection, data encryption.
• Enterprise Integration: Hybrid cloud and on-premises systems. Desirable
• Microsoft Certifications: AZ900, AZ104.

Your Personal Skills and Attributes

• Reliable self-starter that is service-driven and enjoys getting the job done.
• Ability to think through problems, troubleshoot methodically, and escalate as required.
• Capability to undertake small to medium projects.
• Good understanding of IT security.
• Preference for building resilient solutions.
• Open to learning new skills and adding value.
• Good documentation and communication skills.
• Ability to work out of hours if required.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology, Analyst, Customer Service

Industries

• Consumer Services

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