Information Technology Support Specialist

Pomeroy; Cary (IL); On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Healthcare

PTO

401k

Job summary

Pomeroy is seeking an onsite IT Support Technician in Cary, IL. You will provide deskside support to business end users and ensure service needs are met with top-tier support.

Role requires 1–2 years help desk experience, basic computer skills, and strong communication. Benefits include healthcare, PTO, and 401k. Schedule is Monday–Friday, 11am–8pm with potential involvement in AV and asset management tasks.

Qualifications

• 1-2 years help desk experience required.
• Basic computer skills required.
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service and motivation.

Responsibilities

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations.
• Provide walk-in on-site end-user support.
• Assist with AV support as necessary.
• Provide smart hands to Level 3 teams (Networking, AV).
• Assist with asset disposition and Asset Management.
• 2nd point of contact for escalated requests.
• Assist with on-site client projects and new business acquisition.
• Support back-office tasks (Account management).

Skills

Verbal communication

Written communication

Customer service

Reliability

Team collaboration

Education

CompTIA A+ certification (preferred)

Tools

Microsoft Word

Excel

Outlook

Web-based apps

Job description

We are currently seeking an onsite IT Support Technician in Cary, IL. The IT Support Technician will provide deskside support to business end users. This role core function is to provide top of the line service to end users and the client to ensure we are meeting their service needs.

Pay: $28/hr

Benefits:

• Healthcare (medical, dental, and vision)
• PTO/paid holidays
• 401k and more

Schedule:

Monday thru Friday, 11am to 8pm

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to this position.

• Identifies, researches, and resolves technical problems.
• Responds to tickets and escalations
• Provide walk in support on-site to end users
• Assist with AV Support as necessary
• Provide Smart hands assistance to Level 3 support teams (Networking, AV, etc.)
• Assist with asset disposition
• Organize, track, and update Assets accordingly (Asset Management)
• 2nd POC for escalated/expedited requests
• Assisting with on-site projects for the client
• Assisting with acquisition of new business with the client
• Assisting with back office related tasks (Account management, etc.)

Minimum Knowledge, Skills and Abilities Required:

• 1-2 years help desk experience required
• Basic computer skills required
• CompTIA A+ preferred
• Demonstrates excellent verbal communication and writing skills.
• Demonstrates good customer service skills and motivation.
• Must be responsible and dependable.
• Must have reliable transportation.
• Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications.
• Ability to work well with various people from staff to high-level administrators.

Physical and Mental Demands:

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.

Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.