Information Technology Support Specialist

NTT DATA Europe & Latam; Arlington (VA); On-site; USD 80,000 - 100,000; Part time

Job summary

An innovative firm is seeking an IT Support Specialist to enhance their technical operations. This role involves configuring laptops, providing technical support, and collaborating with a global IT team. Ideal candidates will have strong skills in Windows and Mac OS, alongside experience in IT support. The position offers flexible scheduling and the opportunity to work in a dynamic environment that values empowerment and innovation. Join a team that is committed to transforming technology solutions and making a real impact in the industry.

Qualifications

• Minimum of 1 year of experience in IT support or helpdesk role.
• Proficiency with Windows and Mac operating systems.
• Experience with hardware setup and device imaging.

Responsibilities

• Configure and deploy laptops and user accounts for employees.
• Deliver hands-on technical support for hardware and software issues.
• Collaborate with global IT team to resolve complex technical challenges.

Skills

IT Support

Windows OS

Mac OS

Microsoft 365

Active Directory

Bilingual (English/Spanish)

Time Management

Communication Skills

Education

1+ years in IT support

Tools

Microsoft 365

Active Directory

Job description

NTT DATA Europe & Latam provided pay range

This range is provided by NTT DATA Europe & Latam. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

Direct message the job poster from NTT DATA Europe & Latam

Employment Type: Part-Time

NTT DATA is a team of more than 139,000 diverse professionals operating in more than 50 countries worldwide. Our sectors of activity include telecommunications, finance, industry, utilities, energy, public administration, and health.

Our mission? Offer technological solutions, business, strategy, development, and application maintenance while being a benchmark in consulting. Thanks to the collaboration between teams, the human quality of our people, and the fact that we do not conform to what is established, we always seek innovation that brings us closer to the future.

Our essence has led us to the forefront of technology, breaking paradigms and providing solutions that truly respond to each client's needs. Our talent has led us to be one of the top six technology companies in the world.

NTT Data seeks high-achieving team players who quickly adapt to new challenges and entrepreneurial ventures. We are looking fora IT Support Specialist to work onsite in Arlington, VA 3 days/week.This role involves configuring and setting up employee laptops, delivering technical support, and partnering with a global IT team to ensure seamless technical operations across the organization.

Key Responsibilities:

• Configure and deploy laptops, user accounts, and permissions for employees, ensuring seamless setup.
• Deliver hands-on technical support and troubleshooting for hardware, software, and connectivity issues with a focus on onsite assistance.
• Collaborate with the global IT team to escalate and resolve complex technical challenges while adhering to global security standards.
• Track and maintain IT inventory with meticulous accuracy, including hardware assignments and timely equipment returns.
• Update, secure, and ensure compliance of all devices with organizational policies.
• Facilitate IT processes for employee onboarding and offboarding, including account provisioning and data recovery.
• Wipe and reassign returned laptops following proper data sanitization protocols.
• Manage user access within systems such as Active Directory, Microsoft 365, and other enterprise applications.
• Coordinate secure shipment of company equipment through FedEx.
• Uphold exceptional customer service standards in a fast-paced environment while maintaining professionalism and technical expertise.

Qualifications:

• Minimum of 1 year of experience in IT support or a helpdesk role.
• Proficiency with Windows and Mac operating systems, Microsoft 365, and standard IT tools.
• Experience with hardware setup, device imaging, and management.
• Working knowledge of Active Directory and basic network troubleshooting.
• Bilingual in English and Spanish (preferred).
• Ability to travel locally (e.g., to FedEx) for secure equipment shipping.
• Excellent communication, organizational, and time-management skills.
• Proven ability to work independently while collaborating effectively with remote and global teams.

Schedule:

• Part-time: 3 days per week (onsite in Arlington, VA)
• Flexible scheduling available within standard business hours

Why NTT Data?

Empowerment and rewards are the cornerstone of our career development model. We are a young, fast-growing company, with a highly innovative and entrepreneurial spirit, because of this professional experience and growth will be unmatched. Our talent and positive attitude allow us to transform our goals into achievements, and projects into realities.

NTT Data is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. NTT Data is an Equal Opportunity Employer Male/Female/Disabled/Veteran and a VEVRAA Federal Contractor.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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