Information Technology Support Specialist Level III

Koniag Government Services; Washington (District of Columbia); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a dedicated Information Technology Support Specialist Level III to provide exceptional technical assistance and customer support. This role involves troubleshooting hardware and software issues, managing IT security measures, and ensuring seamless operations for INL-specific systems. With a strong emphasis on communication and problem-solving skills, you will play a crucial role in enhancing user experience and maintaining high standards of IT service delivery. If you are looking to make a significant impact in a dynamic environment, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401K with Company Matching

Flexible Spending Accounts

Paid Holidays

Three Weeks Paid Time Off

Qualifications

• Minimum of an associate’s degree from an accredited institution.
• Two to eight years of relevant experience in IT.

Responsibilities

• Provide customer support for hardware, software, and peripherals.
• Install and configure hardware and software; troubleshoot issues.
• Assist in IT hardware and software upgrades and repairs.

Skills

Customer Service

Problem Solving

Technical Assistance

Documentation Development

IT Security Measures

Education

Associate's Degree

Tools

Help Desk Ticketing Systems

Operating Systems

Microcomputers

Telecommunications Equipment

Job description

Information Technology Support Specialist Level III

Washington, DC, USA Req #340

Koniag Emerging Technologies (KET), a Koniag Government Services company, is seeking an Information Technology Support Specialist Level III to support KET and our government customer in the Metro DC area.This position is for a Future New Business Opportunity.

We offer competitive compensation and an extraordinary benefits package including health, dental, and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Koniag Emerging Technologies LLC is seeking an Information Technology Support Specialist Level III to provide advanced customer support and technical assistance for a variety of hardware, software, and peripherals used for INL-specific systems. This position requires an associate’s degree from an accredited institution and two to eight years of relevant experience in the field of information technology.

Essential Functions, Responsibilities & Duties may include, but are not limited to:

The Information Technology Support Specialist Level III will be responsible for the following tasks:

• Provide customer support for hardware, software, and peripherals used for INL-specific systems.
• Assist users with software questions and troubleshoot malfunctions when authorized.
• Install and configure hardware, operating systems, and software; identify, implement, and maintain appropriate IT security measures, software patches, and upgrades; troubleshoot and correct failures; develop and maintain documentation; and provide user training.
• Assist in evaluating technical capabilities, capacity, and costs of IT equipment, and recommend acquisitions or configuration revisions.
• Plan, prioritize, and coordinate IT hardware and software upgrades and repairs.
• Provide end-user support across the branch; help develop support policies, procedures, and standards.
• Demonstrate strong communication, presentation, and customer service skills.
• Assist in hardware/software asset management, including vendor coordination, inventory documentation, and disposal procedures.
• Assist in configuration, delivery, and training for telecommunications equipment, including Department of State-issued BlackBerries and FOBs; serve as a point of contact for service inquiries.
• Other duties as assigned.

Requirements:

Education:

• Minimum of an associate’s degree from an accredited institution.

Work Experience, Knowledge, Skills & Abilities:

• Two to eight years of relevant experience.
• Ability to problem-solve, generate alternatives, and make recommendations.
• At least two years of experience with customer service skills.
• Thorough knowledge of operating systems, microcomputers, peripherals, LAN, migrations, and new methodologies.
• Experience with Help Desk ticketing systems and escalation processes.
• Ability to develop user documentation and train users.
• U.S. citizenship or legal U.S. resident for U.S. positions; open citizenship for positions outside the U.S.

Our Equal Employment Opportunity Policy

The company is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender, national origin, age, disability, military/veteran status, marital status, genetic information, or other protected factors. We are committed to equal employment opportunity in all employment decisions.

If you need accommodations to apply, contact Heaven Wood at [e-mail] or call 703-488-9377.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting native communities through an agile culture that delivers enterprise solutions, professional services, and operational management to federal agencies. Visit www.koniag-gs.com for more information.

EOE/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352