Information Technology Support Manager

MatchPoint; San Francisco (CA); On-site; Full time

Job summary

A fast-paced startup in San Francisco is looking for an IT Manager to lead end-user support and daily IT operations. This role requires hands-on experience with various operating systems and strong problem-solving skills. The ideal candidate will also exhibit exceptional communication abilities and a proactive approach to support.

Qualifications

• 3+ years in IT generalist or managerial role in a fast-paced environment.
• Strong hands-on experience in end-user support and tech operations.
• Familiarity with ticketing systems and technical documentation.

Responsibilities

• Own end-user support and daily IT operations ensuring tech needs are met.
• Resolve helpdesk tickets and manage AV/Zoom setups.
• Improve IT workflows and processes to enhance efficiency.

Skills

Communication

Problem-Solving

Proactive Support

Customer-First Approach

Tools

Windows

MacOS

Google Workspace

Microsoft 365

Zoom

Job description

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Position: IT Manager – End User Support & IT Operations

Employment Type: Long-Term Contract

Rate: $ 45 - 50/hr

We’re a fast-paced startup looking for a proactive, hands-on IT Manager to own our end-user support and daily IT operations. In this role, you’ll be the first line of support for employees and leadership, ensuring all tech-related needs are met—from resolving helpdesk tickets to managing AV/Zoom setups and maintaining internal IT workflows. This position is ideal for someone who enjoys solving problems, improving processes, and keeping things running smoothly behind the scenes.

Requirements:

• 3+ years in an IT generalist, support lead, or IT manager role—preferably in a startup or fast-paced environment.
• Strong hands-on experience with Windows, MacOS, mobile device support, and cloud-based tools (Google Workspace, Microsoft 365).
• Proficiency with Zoom, AV troubleshooting, and collaboration tools.
• Familiarity with ticketing systems (Jira, Zendesk) and service documentation.
• Excellent communication skills and a proactive, customer-first approach.
• Must be onsite daily in San Francisco (this is not a remote position).

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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