Conference Services Manager - InterContinental Mark Hopkins

InterContinental Hotels Group; San Francisco (CA); On-site; Full time

Job summary

A renowned hotel brand in San Francisco is seeking a Conference Services Manager to orchestrate exceptional experiences for clients in their event space. The role involves planning, coordinating, and ensuring high satisfaction by collaborating with clients and internal teams. Ideal candidates will have experience in luxury hospitality, outstanding organizational skills, and a passion for creating memorable events.

Qualifications

• Minimum of 2 years’ experience in event planning or catering in a luxury hospitality setting.
• Strong ability to manage multiple events/clients at once.
• Excellent verbal and written communication skills in English.

Responsibilities

• Serve as the primary contact for all Group events post-contract.
• Guide clients in menu selection, layout design, and logistical execution.
• Collaborate with internal teams to ensure service excellence.

Skills

Organizational skills

Creativity in event curation

Verbal and written communication in English

Analytical skills

Problem-solving skills

Job description

Conference Services Manager - InterContinental Mark Hopkins

Hotel Brand: InterContinental
Location: United States, California, San Francisco

As Conference Services Manager, you will be the orchestrator of exceptional experiences, thoughtfully bringing to life everything from executive meetings to elegant soirées across our 19,000 square feet of refined event space. Serving as the key point of contact for our clients, you will collaborate closely with internal teams to ensure each event unfolds effortlessly and reflects our world-class service standards.

Primary Responsibilities

Serve as the primary contact for all Group events (Rooms only & Banquets) post-contract—executing flawless planning, detailing, and on-site coordination.

Guide clients in menu selection, layout design, event timelines, and logistical execution to reflect their vision and the InterContinental brand standards.

Collaborate closely with the internal Banquet and Culinary teams on food, beverage, décor, and service flow.

Secure and manage relationships with preferred third-party vendors to enhance the guest experience.

Conduct thorough site inspections, pre-event walkthroughs, and final event checks to ensure every element is prepared and polished.

Personally welcome group contacts and maintain high-touch communication throughout each event.

Follow up post-departure to secure guest satisfaction and cultivate future business.

Maintain detailed client records, update & distribute event orders and Group Resumes.

Support sales actions plans and department strategy, and assist with monthly forecasting as needed.

Represent the hotel with sophistication, hospitality, and professionalism in both demeanor and appearance.

Collaborate with all operational departments, ensuring service excellence through ongoing communication and coordination.

Pay Range of $33-$37/hour depending on experience.

Ideal Candidate Profile

Required Skills & Experience

Minimum of 2 years’ experience in event planning or catering in a luxury hospitality setting.

Previous exposure to hotel food & beverage operations and experience working with Unions strongly preferred.

Strong organizational skills, ability to manage multiple events/clients at once.

Demonstrated creativity in event curation and strategic problem solving.

Excellent verbal and written communication skills in English.

Strong analytical skills and cost estimation.

Ability to maintain poise, efficiency, and service excellence in high-pressure situations.

Must uphold the highest standards of guest and team confidentiality and demonstrate impeccable ethics and discretion.

Physical Requirements

Frequent walking, standing, and movement throughout the hotel

Occasional bending, stooping, kneeling, reaching, and lifting up to 25 lbs

Effective communication requiring regular speaking and hearing

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• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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