Information Technology Support Engineer

LanceSoft, Inc.; Atlanta (GA); Hybrid; USD 48,216 - 57,542; Full time

Job summary

An IT consulting firm located in Atlanta, GA is seeking an experienced Support Engineer to assist in application remediation and domain segregation efforts. The ideal candidate must have over 3 years of experience with Active Directory, PowerShell scripting, and incident management. Strong communication skills are essential for coordinating with teams and providing user support. This contract role offers flexibility in location with both Atlanta and occasional remote work options available. Competitive pay based on skills and experience.

Qualifications

• 3+ years of experience with Active Directory, MFA administration, and Windows administration.
• 3+ years of PowerShell Scripting experience for workflow automation.
• 3+ years of incident management experience utilizing company CRM such as ServiceNow.

Responsibilities

• Coordinate and lead meetings with engineering teams in post-production.
• Stage and test user account migrations into new Active Directory OUs.
• Provide support to over 1000 users requiring access to applications.

Skills

Active Directory Management

PowerShell Scripting

Incident Management in CRM

Flexible Schedule

Strong Communication Skills

Job description

This range is provided by LanceSoft, Inc. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$35.00/hr - $40.00/hr

Pay Rate

$35.00 to $41.77/hr

Location

Atlanta, GA and New York, NY

Intended Start Date

1/5/2026

Extension / Conversion Possibility

Possible

What We Do / Project

The Support Engineer will play a key role in remediation efforts for applications, infrastructure, and user accounts as the company undertakes separation activities requiring domain segregation. This role may involve assisting or leading these initiatives. The primary focus will be on users, applications, and infrastructure that support Post Production Engineering.

Job Responsibilities / Typical Day in the Role

• Coordinate and lead meetings with partnering engineering teams in post‑production and identity management
• Stage and test the migration of user accounts into new Active Directory OU’s
• Validate media applications and infrastructure access following UPN changes, OU and MFA restructuring
• Provide hypercare support to > 1000 users requiring access to post‑production applications and infrastructure
• Active Directory Administration & Support
• Author Knowledge Base articles in company CRM(s)
• User Access Request/Incident triage
• Ensure all tickets requiring follow‑up receive appropriate attention

Must Have Skills / Requirements

1. Proficient with Active Directory, MFA administration, and Windows administration (3+ years of experience)
2. Proficient with PowerShell Scripting (3+ years of experience; automating tasks to streamline workflows)
3. Proficiency managing incidents through company CRM (3+ years of experience; ServiceNow, etc.)

Nice to Have Skills / Preferred Requirements

• Experience with post‑production applications/systems (e.g., Avid Production Asset Management)
• Experience supporting enterprise domain migrations/consolidations
• Experience with Active Directory and MFA admin within the Entertainment Industry

Soft Skills

• Relies on experience and judgment to plan and accomplish tasks with little supervision
• Strong verbal and written communication skills (Phone, Slack, Teams, Email, CRM)
• Must maintain a flexible schedule to support a 24x7 production schedule

Location Flexibility

• Atlanta, GA Area or New York Area
• Remote role – may need to be on‑site rarely

Seniority Level

Associate

Employment Type

Contract

Job Function

Information Technology and Engineering

Industries

IT Services and IT Consulting, Broadcast Media Production and Distribution, and Entertainment Providers

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