INFORMATION TECHNOLOGY SUPERVISOR II

State of California; California (MO); On-site; USD 8,500 - 11,000; Full time

Benefits offered by this job

Remote work options

Medical benefits

Paid holidays and leave

Job summary

CalSTRS is seeking an Information Technology Supervisor II to lead IT service delivery and management. You will supervise ITSM operations, train staff, and report on performance while collaborating across Technology Services to deliver high-value services.

The role requires ITSM program experience, ITIL certification, and strong communication at all levels, with hybrid in-office/remote work options and a clear focus on customer experience.

Qualifications

• Experience running or maturing ITSM programs including Incident, Problem, Change, Request, Knowledge, Asset/Configuration, and Service Catalog management.
• ITIL Managing Professional certification or ITIL Foundation.
• Experience with Organizational Change Management training/certification (Prosci ADKAR).
• Experience establishing customer-centric service offerings and communicating service catalog updates to end users.
• Ability to communicate IT policy, technology, and issues effectively at all levels.
• Demonstrated ability to analyze complex problems and make concise recommendations.
• Commitment to delivering quality service and offering options to customers with diplomacy.
• Ability to create vision, set goals and motivate across levels.

Responsibilities

• Oversee the IT Service Catalog and all ITSM processes and for training, performance tracking, and reporting of these services.
• Lead ITSM Operations and Service Delivery teams and coordinate with Technology Services to align with business needs.
• Ensure ITSM processes are implemented and followed to provide timely, valuable service.

Skills

ITSM programs

Incident management

Problem management

Change management

Service Catalog

Knowledge management

Asset/Configuration management

Communication at all levels

Education

ITIL Managing Professional or ITIL Foundation

Tools

Prosci ADKAR

Job description

Job Posting: IT Service Delivery and Management Supervisor

State Teachers' Retirement System

JC-530489 -

JC-530489 - IT Service Delivery and Management Supervisor INFORMATION TECHNOLOGY SUPERVISOR II

$8,504.00 - $11,395.00 per Month New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

Final Filing Date: 9/15/2026

Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

The CalSTRS Enterprise IT Governance Division is seeking a motivated individual to work as an Information Technology Supervisor II on the IT Service Delivery & Management Team. The Technology Services' Enterprise IT Governance Division oversees the development and execution of CalSTRS IT strategic plan, guides technology decisions and investments, and ensures the effective and efficient use of technologies through IT business governance frameworks, guiding principles, and IT policies and standards.

Under general direction of the Director, Enterprise IT Governance, the IT Service Delivery and Management Supervisor operates as a full level supervisor who is responsible for the CalSTRS IT Service Catalog and all IT Service Management (ITSM) processes, and for the training, performance tracking, and reporting of these services and processes. The IT Service Delivery and Management Supervisor oversees the ITSM Operations and Service Delivery teams and works across all Technology Services teams to ensure that IT service delivery is aligned with business needs and provides value to the organization, and that all ITSM processes are implemented and followed to ensure Technology Service (TS) customer requests are responded to timely and appropriately to provide optimal customer experience.

The ideal candidate will possess the following skills:

• Experience running or maturing IT Service Management programs including Incident, Problem, Change, Request, Knowledge, Asset/Configuration, and Service Catalog management
• ITIL Managing Professional certification or ITIL Foundation
• Experience with Organizational Change Management training/certification (Prosci ADKAR)
• Experience establishing customer-centric service offerings and communicating service catalog updates to end users
• The ability to communicate information regarding IT policy, technology, and issues effectively at all levels
• Demonstrated ability to analyze complex problems, draw sound conclusions, and make clear and concise recommendations
• Strong commitment to delivering quality service and providing options to customers with diplomacy
• Ability to create clear vision, set goals and expectations and motivate at all levels

Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position.

In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts.

Working Conditions

CalSTRS offers a hybrid approach including in-office and remote work solutions based on business needs.

All staff of CalSTRS are employees of the State of California and subject to California employment taxes and withholdings. Upon appointment, staff are required to provide a current California address to CalSTRS Human Resources to be used as a remote work location.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment with CalSTRS.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

• INFORMATION TECHNOLOGY SUPERVISOR II

IT Service Delivery and Management Supervisor

Classification:

INFORMATION TECHNOLOGY SUPERVISOR II $8,504.00 - $11,395.00 New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.

# of Positions:

1

Work Location

Telework:

Hybrid

Job Type:

Permanent, Full Time

Department Information

CalSTRS: Securing the financial future and sustaining the trust of California’s educators

CalSTRS is the largest educator-only pension fund in the world, providing retirement, disability and survivor benefits to California’s more than 1 million public school educators and their families. Named as one of the best places to work in money management ten times by Pensions & Investments magazine, we are a world-class financial services institution with a commitment to sustainability and wellness.

Our two U.S. Green Building LEED Platinum-certified headquarters buildings in West Sacramento, California, feature sustainable construction, abundant natural lighting, an organic garden, sustainable beekeeping and ergonomic functionally designed workspaces. We offer a variety of on-site amenities to our team members, including two full-service cafés, two free fitness centers, a bicycle rental library and a child care center with a covered playground. Team members enjoy walks along the Sacramento River and nearby seasonal farmers markets.

In addition to our state-of-the-art amenities, we offer thriving wellness and sustainability programs, an award-winning employee recognition program, and ongoing training, learning and development opportunities. We offer competitive benefits, flexible work hours and hybrid work options. We are committed to creating a workplace where our team members thrive.

If you’re looking for a rewarding career and are interested in becoming part of a diverse and inclusive workforce where talent, expertise and wellness are valued, we encourage you to find out more about our many career options at CalSTRS.com/Careers.

Special Requirements

This position requires a current Information Technology Supervisor II examination. If you need to take the examination or if your score has expired, to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees’ personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS.

Background Investigation

Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records.

CalSTRS Disclosure Requirements

This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act , which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700).

Incompatible Activities

This position is subject to the provisions of Government Code Section 19990 . Upon accepting a position at CalSTRS, you will also be required to comply with the CalSTRS Incompatible Activities Policy by ensuring that outside work or activities are compatible and align with your professional activities or workplace obligations.

Benefits

• Remote work options
• Medical benefits, including health, dental and vision insurance
• Paid holidays and a defined benefit retirement program
• More than four weeks of vacation/sick leave for leaders
• More than three weeks of vacation/sick leave for staff

Human Resources Contact

Recruitment

[phone]

[e-mail]

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position to the Department's EEO Office.

EEO Contact:

EEO Officer

[phone]

[e-mail]

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.