Information Technology Supervisor

Opportune; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Annual performance bonus

Subsidized parking

Job summary

Opportune is seeking an IT Supervisor to drive the implementation of new technologies and provide technical guidance for the IT team in Houston. You will support incident resolution, project delivery, and IT operations across LAN/WAN, servers, and collaboration systems.

The role emphasizes end-user experience, budgeting, policy compliance, and vendor coordination. Travel to local offices is required, with a strong focus on leadership and process improvement.

Qualifications

• Minimum 3 years in IT team supporting desktops, servers, LAN/WAN, remote offices, phone systems, printers, cloud services, Active Directory, firewalls.
• Bachelor’s degree in IT, CS or similar preferred.
• Experience with Meraki, VMware, Cisco CallManager, VPNs, imaging and Box.com is a major plus.

Responsibilities

• Assist with implementation of new technologies and tools to improve internal operations and client value.
• Provide technical guidance, training, development, and performance reviews to IT analysts.
• Help resolve incidents and support project implementation and IT budgets.

Skills

Communication

Time management

Leadership

Multi-tasking

Adaptability

Education

Bachelor's degree preferred

Tools

Meraki switches/WAPs

VMware

Cisco CallManager

Site-to-Site VPN

Desktop imaging

Box.com Enterprise

Job description

The IT Supervisor assists with the implementation of new technologies and tools to improve the organization's internal operations and value to our clients. They will also be responsible for providing technical guidance, training, development, and general performance review to the IT analysts, in addition to assisting with technical incident resolution and project implementation.

• Actively and consistently seeks out ways to simplify and enhance the end-user experience, network infrastructure, processes, etc.
• Assists with implementing IT projects, plans, and procedures according to both IT and Corporate strategies
• Assists with managing the maintenance and enhancement of hardware, software systems, and (LAN/WAN) for end-users and offices
• Assists with deployment, management, and maintenance of physical and virtual servers hosted in various locations
• Assists with configuration, management, and maintenance of CISCO CallManager phone system
• Assists IT staff to ensure excellent response and resolution time to incidents
• Actively and consistently monitors open incidents to elevate or respond as appropriate
• Ensures compliance with, and assists with development of, IT and Corporate standards, policies and procedures
• Assist with product research, recommendation, and installation of software, hardware, and supplemental network components
• Assists in IT budget development and continual monitoring for financial compliance
• Serves as Subject Matter Expert for all IT systems and applications
• Critical abilities in Organizational Ability, Superior Written and Verbal Communication, Ability to Adapt, Responsiveness, Sound Judgement & Active Listening Skills, Leadership Ability, Ability to Multi-Task, & Comfortable Working under Pressure
• Other IT related duties as assigned by the IT Director

Qualifications:

• Candidates must have a minimum of three (3) years working as part of an IT team to support desktops, physical and virtual servers, LAN/WAN, remote offices, phone system, printers, cloud services, active directory, corporate firewalls, and phone systems. Five (5) years is preferred.
• Candidates with a Bachelor’s degree in Information Technology, Computer Science or similar is preferred.
• Specific experience with Meraki Switches/WAPs, VMWare, CISCO CallManager, Site-to-Site VPN, Desktop imaging, and Box.com Enterprise a major plus.
• Must have strong professional presence and effective verbal/written communication.
• Exceptional time-management, planning and administrative skills are required.
• Must have the ability to work with all levels of management and employees.

Locations:

Downtown Houston in the Pennzoil Building

*Needs to be willing to travel and/or office at our Outsourcing/Opportune LP office several days a week. Located at 10777 Clay Rd. Suite 100, Houston, Texas 77041

Competitive compensation based on experience, health, dental, life, and disability insurance, subsidized parking, a 401(k) plan, and an annual performance bonus.