Information Technology Student Worker (Federal Workstudy Position)

Western Wyoming Community College; Rock Springs, Northern (WY, KY); Híbrido; USD 11 000 - 16 000; Tempo parcial

Resumo da oferta

Western Wyoming Community College is seeking an Information Technology Student Worker (Federal Work-Study) to provide enterprise-wide IT support to students, faculty, and staff. The role includes help desk assistance, remote desktop support, and classroom A/V troubleshooting.

Ideal candidates are enrolled students with strong customer service and communication skills, ready to learn. Work-study eligibility and a flexible schedule are required; hours depend on the Federal Work Study program.

Qualificações

• Student must be enrolled in at least 6 credit hours during Spring or Fall.
• Interest in technology; prior technical support helpful but not required.
• Strong customer-service and communication skills; reliability and responsibility required.
• Eligible for Federal Work Study; work hours contingent on academic schedule and program rules.

Responsabilidades

• Provide enterprise-wide IT support to students, faculty, and staff via Help Desk, remote desktop, and other channels.
• Respond to tickets, document updates, resolve issues after training, and escalate complex problems to full-time staff.
• Provide classroom A/V support, including troubleshooting and setup for projectors, displays, microphones, cameras, and videoconferencing equipment.
• Assist users with password resets, MFA, account access, and other identity-related issues per college security procedures.
• Perform basic computer configuration, troubleshooting, and minor repairs as trained.
• Assist with setup and relocation of IT equipment.
• Assist with technology inventory and maintaining an orderly IT workspace.
• Participate in IT projects and other technology support activities as assigned.
• Perform other duties as deemed necessary.

Conhecimentos

Customer service

Communication

Reliability

Willingness to learn

Technical support

Ferramentas

AV equipment

Productivity software

Descrição da oferta de emprego

Information Technology Student Worker (Federal Workstudy Position)

Please see Special Instructions for more details.

Western Wyoming College is an equal opportunity institution and as such prohibits discrimination and harassment based on race, color, gender, religion, national origin, disability, age, veteran status, sex, pregnancy, sexual orientation, gender identity, political belief, genetic information, or any other applicable protected category or activity. The college ensures non-discriminatory practices in all matters relating to its educational admissions, programs, services, and activities as well as in all terms and conditions of employment.

Position Summary Information

Posting Number

Posting Number P2355

Job Title

Job Title Information Technology Student Worker (Federal Workstudy Position)

Students Only

Students Only Yes

Job Description Summary

1. Provide enterprise-wide technical support to students, faculty, and staff through the Help Desk, remote desktop, and other support channels.

2. Respond to support requests, document and update Help Desk tickets, resolve technical issues after training, and elevate more complex issues to full-time IT staff.

3. Provide classroom audiovisual support, including troubleshooting, equipment checks, assistance during classes or events, and setup and support for projectors, displays, microphones, cameras, and videoconferencing equipment.

5. Assist users with password resets, multifactor authentication, account access, and other identity-related issues in accordance with college procedures and security requirements.

6. Perform computer configuration, troubleshooting, and minor repair tasks after appropriate training.

7. Assist with the setup and relocation of IT equipment.

8. Assist with technology inventory, equipment organization, and maintenance of orderly IT work areas.

9. Participate in IT projects and other technology support activities as assigned.

10. Perform other duties as deemed necessary.

Minimum Qualifications

1. Student must be enrolled in at least 6 credit hours to qualify during the Spring or Fall semester.

2. Demonstrated interest in and aptitude for logical reasoning and technology; prior technical support experience is helpful but not required.

3. Strong customer-service and communication skills, reliability, responsibility, and a willingness to learn are required. Training will be provided for college-supported systems, equipment, and procedures.

4. The applicant must be a student at Western Wyoming College who is eligible for a current award with the Federal Work Study Program. Work hours are contingent upon your current academic schedule. The duration of this position is contingent upon the Federal Work Study Program regulations.

Preferred Qualifications

1. Previous experience with customer service, computer support, audiovisual technology, or common productivity software is helpful.

2. Selected students may be considered for separate summer employment based on performance, availability, funding, and departmental need.

Open Date

Open Date 10/08/2026

Close Date

Open Until Filled Yes

Special Instructions to Applicants

Western Wyoming College is an equal opportunity institution and as such prohibits discrimination and harassment based on race, color, gender, religion, national origin, disability, age, veteran status, sex, pregnancy, sexual orientation, gender identity, political belief, genetic information, or any other applicable protected category or activity. The college ensures non-discriminatory practices in all matters relating to its educational admissions, programs, services, and activities as well as in all terms and conditions of employment.

Estimated Salary $10.00 / hour

FLSA

FLSA Non-Exempt

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently eligible to receive Federal Work-Study funding through your financial aid package?
  • Yes
  • No
• * Are you currently a Western student enrolled in at least six credits for the Fall semester?
  • Yes
  • No

Required Documents

• Resume

Optional Documents

• Cover Letter
• Letter of Recommendation 1

Contact Us
Human Resources Office
2500 College Drive Room 3030, Rock Springs WY 82901
307-374-1649
[e-mail]