IT SYSTEM SPECIALIST I (Temporary-to-Permanent).

Phoenix Defense, LLC.; Gilbert (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Phoenix Defense, LLC. is seeking an IT Systems Specialist to join our team in Gilbert, AZ.

This temporary role involves hands-on support for internal staff, contractors, and Managed Services customers, with opportunities to transition to a permanent position based on business needs and performance. You will work under the IT Manager, installing servers, configuring workstations, managing passwords, and ensuring secure, reliable systems.

Qualifications

• HS Diploma/GED or Associate degree.
• Level I: 1–2+ yrs hardware repair/helpdesk; Security+ within 6 months.
• Level II: 3+ yrs exp; Security+ cert or within 6 months.
• Knowledge of Apple and Windows machines.
• Strong written and verbal communication.
• Proficient in software installation.
• Good problem-solving and attention to detail.
• Strong customer service and interpersonal skills.

Responsibilities

• Support end users via tickets and verbal requests.
• Install servers and UPSs into racks.
• Configure or repair laptops and desktops; maintain workstations.
• Back up data and swap hardware like hard drives.
• Set up new employee workstations.
• Prepare purchase requisitions and order equipment.
• Maintain inventory and track assets.
• Reset Active Directory passwords and manage facility security.
• Configure VOIP phones.

Skills

Helpdesk support

Active Directory

Windows

Apple devices

VOIP

Hardware repair

Customer service

Education

HS Diploma/GED

Associates degree

CompTIA Security+ Certification

Tools

CompTIA Security+

Job description

At Phoenix Defense, our team members have incredible opportunities to support or work on state-of-the‑art modeling and simulation programs that prepare the nation’s armed forces to protect and serve our country and allies throughout the world. In addition, our team members serve to the opportunity of the fabrication of critical aerospace/space products for prime initiatives and projects via our manufacturing division. We look for people who have bold new ideas, courage, and an entrepreneurial spirit to join forces to create the future while having fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible.

With every job we fill, our focus is on providing best in class service to our customers while offering the opportunity for professional growth in a rewarding and innovative work environment.

We have an exciting opportunity for an IT System Specialist.

This is a temporary position with the potential to transition to a permanent role based on business needs and performance.

What You Will Do

The IT Systems Specialist reports to the IT Manager and is technically skilled with good problem‑solving abilities. This is a hands‑on role supporting internal, remote employees, contractors and Managed Services customers. IT Systems Specialists are expected to display good interpersonal skills, professionalism and timeliness as they will interact with colleagues from various departments and executive levels supporting helpdesk tasks. This role requires the ability to listen to internal customer technical needs, understand their problems and implement solutions to them.

• Supporting end users via requests (tickets and verbal)
• Running new cables
• Installing servers and UPS’s into racks
• Configuring or repairing new laptops and desktops; maintaining workstations and network performance
• Support, install or troubleshoot operating systems and applications
• Backing up Installing data
• Swapping out hardware such as hard drives
• Perform research, other troubleshooting
• Setting up new employee workstations
• Preparing purchase requisitions and ordering new equipment and parts
• Keeping track of inventory
• Active Directory password resets, additions/updates, facility security
• Configuring VOIP phones
• Process documentation
• Knowledge sharing/process overview with colleagues
• Follow through skills; communicate status to customers
• Ability to learn from senior level Systems Admins
• Other related duties and tasks assigned

About You

• HS Diploma/GED or Associates degree
• (Level I) 1-2+ years’ experience in computer hardware repair and helpdesk support. Attained or working towards CompTIA Security+ certificate. Must obtain within 6 months of hire.
• (Level II) 3+ years’ experience/ Possess CompTIA Security+ Cert or attain within 6 months of
• Knowledge of Apple and Windows machines
• Excellent written and verbal communication skills.
• Proficient in software installation.
• Attention to detail; organizational skills
• Good problem‑solving skills.
• Strong customer service skills; strong interpersonal skills.

Knowledge Skills Abilities And Other Contributions

• Knowledge of operating systems, circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to keep up‑to‑date technically and apply new knowledge to the job role.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.