Information Technology Specialist Programming 2 - Hourly

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Holiday & Paid Time Off

Health Care Benefits

Public Service Loan Forgiveness (PSLF)

Retirement Plan

529 College Savings Programs

Job summary

The New York State Office of Information Technology Services (ITS) is seeking an Observability Platform Engineer to design, implement, and maintain a centralized observability platform for diverse sources. You will develop instrumentation for applications, infrastructure, and services, and configure tools like Prometheus, Grafana, Elasticsearch, and more to deliver actionable insights.

You will create dashboards, alerts, and runbooks to empower engineering and operations teams, collaborate with

Qualifications

• Bachelor's or higher degree in any field plus one year of IT experience.
• OR 60 semester hours plus 15 CS hours and one year IT experience.
• OR two years of IT experience.

Responsibilities

• Design, implement, and maintain a centralized observability platform aggregating logs, metrics, traces, and telemetry data.
• Develop instrumentation for applications, infrastructure, and services for data collection.
• Configure and manage observability tools to provide actionable insights.
• Create dashboards and alerts to help teams understand system health and respond to incidents.
• Collaborate with development and SRE teams on observability requirements and best practices.
• Automate deployment, configuration, and management of observability tooling.
• Analyze telemetry data to identify performance bottlenecks and optimization opportunities.
• Participate in incident response with critical data and insights.

Skills

Observability

Telemetry

SRE collaboration

Education

Bachelor's degree or higher in any field

Tools

Prometheus

Grafana

Elasticsearch

OpenSearch

Kibana

Jaeger

OpenTelemetry

Job description

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Duties

Under the direction of an Information Technology Specialist 4, within the Enterprise Monitoring bureau of the Chief Technology Office, the incumbent will be a member of the Observability platform team. Specific duties include, but are not limited to:

• Design, implement, and maintain a centralized observability platform that aggregates logs, metrics, traces, and other telemetry data from diverse sources.
• Develop and integrate instrumentation for applications, infrastructure, and services to ensure comprehensive data collection.
• Configure and manage observability tools (e.g., Prometheus, Grafana, Elasticsearch, OpenSearch, Kibana, Jaeger, OpenTelemetry) to provide actionable insights.
• Create dashboards, alerts, and runbooks that empower engineering and operations teams to understand system health and respond effectively to incidents.
• Collaborate with development and SRE teams to define observability requirements and best practices for new services and features.
• Automate the deployment, configuration, and management of observability tooling.
• Analyze telemetry data to identify performance bottlenecks, potential issues, and areas for optimization.
• Participate in incident response, providing critical data and insights to facilitate rapid resolution.
• Stay current with emerging trends and technologies in observability, AIOps, and distributed systems monitoring.
• Contribute to the development of a strong observability culture across the organization.

Qualifications

Minimum Qualifications

A bachelor's or higher-level degree in any field and one year of experience in information technology;

OR

60 semester credit hours including or supplemented by 15 semester credit hours in computer science and one year of professional experience in information technology.

OR

Two years of professional experience in information technology.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Some positions may require fingerprinting.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $3,400 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $1,650 adjustment location pay.

Benefits of Working for NYS

Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.