Technology Analyst 1 (Rapid Application Development) - OPWDD/OFA/JC

NYS Office of Information Technology Services; City of Albany (NY); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid holidays and leave

Professional development

Job summary

The New York State Office of Information Technology Services (ITS) seeks a Technology Analyst 1 (Rapid Application Development) to support CHOICES on MS Dynamics 365. You will partner with teams to implement, customize, and maintain critical applications while troubleshooting forms, views, and scripts across browser types.

Responsibilities include ensuring web services and reports run smoothly, monitoring logs for issues, and communicating with end-users to resolve production problems

Qualifications

• Five years of IT experience, with at least one year in the specialty.
• Substitutions allow credit hours or degrees to substitute for experience.
• Experience in one or more disciplines listed in the specialty.

Responsibilities

• Support and maintain CHOICES built on MS Dynamics 365.
• Troubleshoot forms, views, and scripts across browsers.
• Develop new functionality per business requirements.
• Ensure CHOICES web services, reports, and data extracts run correctly.
• Monitor IIS logs and event viewers for errors and performance issues.
• Communicate with end-users to resolve production problems.

Skills

MS Dynamics 365

Troubleshooting

Rapid Application Development (RAD)

Education

Bachelor’s degree in any field with CS credits

Associate’s degree with CS credits substitution (1 year)

Master’s or higher in CS substitutes for 1 year

Tools

SSRS Reports

IIS

MS Dynamics 365 customization

Job description

Duties Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Description

The New York State Office of Information Technology Services (ITS) provides operational support 24 hours a day, 7 days a week, 365 days of the year, supporting more than 4,900 applications for 53 New York State Agencies.

Duties Description

Under the general direction of a Manager of Information Technology Specialist 1 (SG- 27), the Technology Analyst 1 (Rapid Application Development (RAD))- (SG-23) within the Office for People with Developmental Disabilities (OPWDD) Dedicated ITS support team, will be part of a unit responsible for supporting/maintaining OPWDD’s CHOICES application, which is built on MS Dynamics 365.

Specific Duties Include, But Are Not Limited To

• Work closely with other teams to implement and support usage of MS Dynamics 365.
• Troubleshoot and modify heavily customized forms, views and scripts to work with multiple browser types and versions.
• Develop and implement new functionality per business and technology requirements
• Ensure that the current functionality provided in CHOICES runs successfully, including web services with other systems, canvas applications, file uploads, SSRS reports, and data extracts.
• Monitor event viewers and IIS logs and other tools for errors, unusual entries, and possible performance issues and address problems.
• Communicate extensively with end-users to resolve production problems and business unit inquiries, including Level 2 and 3 Help Desk tickets.

Qualifications

Minimum Qualifications

Five (5) years of *information technology experience, one (1) year of which must be within the appropriate specialty

Substitutions: Associate’s degree with 15 semester credit hours in computer science or a related field substitutes for one year of general information technology experience. Candidates in a bachelor’s degree program with at least 15 semester credit hours in computer science or a related field can substitute for one year of general information technology experience.

Bachelor’s degree in any field including or supplemented by fifteen (15) semester credit hours in computer science or a related field substitutes for three years substitutes for three (3) years of general information technology experience. Any bachelor’s degree substitutes for two years of general information technology experience. Master’s degree or higher in computer science or related field substitutes for one year of general information technology experience.

• Specialty includes experience within one or more of the following information technology disciplines: artificial intelligence, cloud solutions, human centered design, product management, quality assurance, rapid application development, robotic product management, geospatial information services.
• Appointment to this position is not final until all agency approvals have been granted.

Additional Comments

ITS will not offer permanent employment to any candidate unless the candidate provides documentation that they are authorized to accept work in the United States on a permanent basis. It is the policy of ITS not to hire F1 or H1 visa holders for permanent employment or to sponsor non-immigrant aliens for temporary work authorization visas or for permanent residence.

Fingerprinting and a background check is required for employment with ITS.

Some positions may require up to 25% travel and/or lifting up to 50 lbs. Some positions are pending Civil Service approval. Details of position(s) will be described further if you are selected for an interview.

If eligible, positions located in New York City will receive an additional $4,000 downstate adjustment location pay with regular annual salary. Positions located in the Mid-Hudson will receive an additional $2,000 adjustment location pay.

Benefits of Working for NYS Generous benefits package, worth 65% of salary, including:

Holiday & Paid Time Off

• Thirteen (13) paid holidays annually
• Up to Thirteen (13) days of paid vacation leave annually
• Up to Five (5) days of paid personal leave annually
• Up to Thirteen (13) days of paid sick leave annually for PEF.
• Up to three (3) days of professional leave annually to participate in professional development

Health Care Benefits

• Eligible employees and dependents can pick from a variety of affordable health insurance programs
• Family dental and vision benefits at no additional cost

Additional Benefits

• New York State Employees’ Retirement System (ERS) Membership
• NYS Deferred Compensation
• Access to NY 529 and NY ABLE College Savings Programs, as well as U.S. Savings Bonds
• Public Service Loan Forgiveness (PSLF)
• And many more.

The Office of Information Technology Services is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage all individuals with disabilities to apply.