Information Technology Specialist – Junior

Jbainc; Lorton (VA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Junior IT Support Specialist to join their dynamic Service Desk team. This role is pivotal in providing first-line support, managing Service Desk tickets, and ensuring efficient inventory tracking and troubleshooting. The ideal candidate will have experience with various operating systems and a solid understanding of MS Office/365 and Active Directory. If you're looking to kickstart your career in IT and work in a supportive environment, this is the perfect opportunity for you. Join a team where your contributions will make a significant impact on service delivery and customer satisfaction.

Qualifications

• Experience with various Operating Systems including Windows, Mac, and Linux.
• Knowledge of MS Office/365 and Active Directory is essential.

Responsibilities

• Act as the first line of support on IT phones and follow up on Service Desk tickets.
• Perform inventory support and basic troubleshooting according to tier 1 SOPs.

Skills

Operating Systems (Windows/Mac/Linux)

MS Office/365

Active Directory

Inventory Tracking

Mobile Devices (Android/iOS)

Device Imaging

Basic Troubleshooting

Education

A+ Certification

Network + Certification

Job description

The ITS – Junior shall possess an active and transferable U.S. TOP-SECRET (with SSBI). This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service Desk Administrator. Responsibilities include acting as the first line on IT phones, following up with Service Desk tickets within 48 hours, inventory support, basic troubleshooting to include tier 1 SOPs, and escalating any non-Tier 1 IT issues, and other duties as needed.

General Experience:

• Experience with a variety of Operating Systems (OSs), including Windows/Mac/Linux OS.
• Knowledge of MS Office/365, Active Directory, and workforce equipment provisioning.
• Experience with inventory tracking and management.
• Knowledge of mobile devices (Android/iOS)
• Experience with device imaging and activation/de-activation.
• Able to lift 50lbs.
• A+ (Preferred)
• Network + (Preferred)

Job Features

Job Category

IT, Top Secret

Clearance Required

Top Secret